Very friendly, nice location and setting

The room was pretty dark, not so much light and very small beds, won't fit two grown ups

Wonderful location in heart of Karen! Fantastic climbing frame and pool which kept our toddler entertained! Very comfortable rooms which were clean. Exceptionally lovely staff - gladys and natasha! particular thanks to Dennis, who gave us exceptional service!

Nothing!

We enjoyed the large rooms, calm surroundings and the friendly staff.

Some equipment is missing from the rooms : mirror and dressing table, bedside tables in the bedroom. In the bathrooms, we missed railing for the towels and some shelves to put toiletries.

staff were lovely. very central to the attractions

The friendliness and helpful staff, most especially Gladys and Rachael

The lack of atmosphere in the lounge area and the restaurant

nice rooms with balcony in an nice area. pool and garden also beautiful.

breakfast was not that special. some fruits e.g. could be nice.

The breakfast was fine, but with limited options. There were some nice sitting areas outside, and a small pool which we didn't use. Good wifi.

Reasonably quiet location, with no road noise but a lot of stray dogs in the neighborhood. Very slow service when we ordered dinner.

Attention of staff, friendliness. Spacious rooms, secure premises. Great shower.

Hard beds, no coffee/tea facilities in room. Beds are too short for anyone over 1.8m/6ft. No aircon. The location is far from any restaurants or shops. Barking dogs and noisy chickens and goats disturb one's sleep. No hand towel in the bathroom

Beds were so comfortable! Pillows were great. Shower was the best we’ve had after 3 weeks in East Africa

secure and comfortable

Gladys at reception was exceptional! also, after trouble at the airport the driver waited for hours without leaving.

Super clean. Good breakfast, comfy bed and wonderful staff!

Gladys was the duty manager while I was there. She was extremely welcoming, warm and helpful and willing to assist . The rooms are very spacious and comfortable and serviced very well each day. The property has a good restaurant, but there are also very good restaurants nearby. Overall a very good experience and good value for money.

The internet was a little hit and miss. While there is a large TV, it relies on the internet via Amazon Prime for services, so is a little limited if, like me, you're looking for international news.

All was good. Charlotte very friendly and helpful.

Dinner was ordinary.

Breakfast was lovely and they served it early one morning (when I was leaving for safari) which was so kind. Gladys was so lovely and friendly and made me feel very welcome :) The bed was super comfy and I really appreciated the tv as I was recovering from jet lag on the first day. thank you for a lovely stay.

The Margarita staff were so friendly, kind and helpful, they really were passionate about making our stay as comfortable as possible, particularly Gladys, who first welcomed us to the hotel. The location is beautiful, convenient and feels very safe, the rooms and hotel are kept exceptionally clean and tidy. The food was delicious and good value. Out of all the hotels I've stayed in while visiting Kenya, this is the best experience I've had by far.

Bear in mind that most Uber drivers don't seem to know where the hotel is - the postcode tells them to drop you off about a mile before you reach the true address. For this reason I recommend booking an airport taxi transfer through the hotel (particularly if you are arriving at night). Just makes it a lot easier :)

The place is decent but far from the amazing reviews it’s getting. We were put in room number 7- never take this room. through the night we were woken up by tourists arriving at various hour, slamming car doors and chatting loudly (12 am, 3am,5am). When we said that to the receptioninst the next day hoping she would move us to another room, she just said ahe was sorry and that was it. Than the safe didnt work and after wasting 20 min trying to make it work nothing could be done about it. Yhe receptionist advises people to assume 2-3 h to get to the airport around 7am on a weekday. We initially wanted to follow her advice but checked with 2 uber deivers who told is it would be max 1h. We ended up getting to the airport with 20 min spare. However, the guests that took ger advise left the hotel at 5.30 am for 10 am flight.

Great stay

Wifi was not good

Close to everything in Karen. The staff is so accommodating and friendly. The grounds are well cared for and gorgeous. The rooms are a bit dated but very comfortable bed and linens.

The neighbors dog barking and roosters crowing early morning