I recently stayed at The Saint Hotel in New Orleans for my wedding weekend in the French Quarter, and unfortunately, my experience was extremely disappointing. Upon entering our room on the second day as newlyweds, we were shocked to find that the beds were unmade and the room hadn't been cleaned. There was a note on the bed claiming they couldn't make it because our belongings were on it (a shirt and pair of jeans), which we understood. However, what we couldn't comprehend was why the trash from the night before our wedding hadn't been emptied. We promptly called the front desk to request housekeeping, but after leaving for a few hours and returning, the room remained untouched. This lack of response was unacceptable, especially on such an important occasion. To add insult to injury, on our wedding night, we went out for a nice dinner only to return and find our car, which had been valeted earlier that morning, parked in front of the hotel as if it were waiting to be picked up. We spoke with the valet, who directed us to the front desk, where we were informed that a guest had called for the car. This situation left us feeling uneasy, as we couldn't shake the feeling that our car may have been taken for a joyride. Overall, we were extremely dissatisfied with the service we received at The Saint Hotel. As frequent guests of the Marriott chain, we expected much more. This experience has left us questioning whether we will choose to stay at a Marriott property in the future.

Me and my fiance went on a little vacation and we loved the hotel everyone there was friendly and the room was clean and cool would and will stay again when i come back.

Bed felt like a cloud

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Close to Bourbon Street and on Canal. Walkable to just about everything in French Quarter. Staff friendly and accommodating.

Newly remodeled. Very nice.

Great location, room was nice, lots of things less than .04 miles from the hotel. Staff was ok, they look like they were mad all the time, we did not feel welcome.

I would call for items that I needed and they told me I would have to come downstairs to pick them up and that they don’t bring them to your room because they are understaffed. For the cost of the rooms, I would expect the basics.

Right off Bourbon Street. Trolley stop at the corner. Everything we Needed was in walking distance. Check in was smooth. All the Employees were pleasant. Door man, valet, bar and restaurant. They were always cleaning the lobby. Great place to stay.

Do not stay at this hotel. I stayed 2 nites over NYE and my door would not open. i was locked in my room, out of my room and had to wait on the employees or maintenance man to open the door so many times.

Nice place convenient to the French Quarter enjoyed our stay would do it again

The hotel room was small and not like the pictures. Too pricy for the amount of space.

Great stay but spilled water on the bed and they didn’t give new sheets or an extra towel to clean it up. It was just a lazy person at the front desk is what I thought. It was good besides that.

Tried calling for several hours but found out the phones were down when I got there - everyone was super nice - the toilet was running the entire time even though I tried to fix it - the light switch fell off the wall - but all in all it was right by the Saenger and shopping so I’d stay again.

The ambiance of the hotel is amazing. I was a little disappointed with the standing water in the shower. The bed was 100 stars! The best sleep I’ve had in months. I don’t think it was fully worth the price….however I slept well and had a decent stay. There’s a refrigerator but you can’t use because it’s a minibar. The receptionists were all so pleasant and helpful. I’d stay again.

The location was great. We can in to see a play .

Short walk to Saenger Theater, which was our goal. Rooms were spacious, beds were comfy, and staff was very friendly and helpful. Only disappointment was that there was no place to get food or even a snack after 9 pm.

My daughter and I were in town to see a show at the Saengar Theater and stayed at The Saint Hotel. The staff was friendly and helpful during out stay. The hotel was beautiful and within walking distance to many great restaurants/locations. We will definitely stay again!

A/C hardly worked Saw a couple of employees that’s it Seemed no one wanted to work or help Would not recommend

Unique look to the property, very close, one block to Saenger Theater, which is why we came to New Orleans. Staff was helpful and friendly. Quiet and unique.

My oldest daughter was getting married on November 11th so we arrived with my wife and youngest son...the desk personnel was rude. I introduced myself and she barely spoke. I told her that I had pre-paid with my corporate card but she ignored my statement and preceeded to put a $1900 charge deposit on my card anyway. Ridiculous and without any explanation. Moreover you kept calling me Mr. Lawrence when the registration was clearly listed as Dr. Lawrence. Not pleasant. The room was fine. Wedding was great. Rest of the trip was awesome.

Walking distance to the Burbon street, and quiet enough to have good night sleep

My experience there was top notch from arrival to departure and all interaction in between. Candy the front desk agent who assisted me was great and Errol whom I interacted with intermittently during my stay was a fantastic example of a great attitude and a true guest service agent. Stellar staff across the board!

Stayed over the week of Halloween. It was such a beautiful stay. It was so close to the hustle and bustle, but still so very quiet, safe and clean. The staff was just wonderful and so on top of everything. Definitely will be back!

My room was insane it was the MOST !!! Everyone there was cool as a fan and very helpful with any of your needs !! Thanks

Great location. The room was good size, but needs some updating, and new/cleaning of carpets. I stepped on a nail where the carpet was coming away from the entrance to the bathroom.

Love the corner location and is in walking distance to all the sorrounding areas

Hotel was great Great location, very clean, excellent service Would definitely stay again….!

The staff was kind. I am satisfied with this hotel.

Everything was great. Staff was really nice and helpful

The sheets smelled like paint and it was very offputting

Loved the charm and theme. It was clean and close to all things New Orleans.