Beautiful old hotel with Nee Orleans vibe.

Staff - especially check in staff. - attitude bordering on rude and not very helpful Food at the restaurant was horrible - we had breakfast and it wasn’t edible except for the Beignets which were yummy. Rooms need to be modified- could hardly find an outlet to charge devices.

The front desk clerk was not accommodating or warm at all. She lowered the standard of the total experience for the Roosevelt caliber of hotel

Front desk clerk needs better hospitality training

Luxury feel

Super Noisy…. It was difficult to get some sleep due to all the noise throughout the night.

Close to venue, pretty, clean.

Only complaint- the bed pillows. They completely flatten out and I would wake up and have to try to fluff them back up. Over and over again.

Best in room coffee service we’ve ever had.

Top flight service from the time we registered to the time we left. Personnel are very high quality, service oriented people.

We tend to leave late in the am. The maid service would say they would come back later, but didn't. We had to requested the room be cleaned most days.

I am trying to get a response from the hotel for more than a week now about cancelation, nobody replied to me, and support of Booking didn't help at all as well.

The help from the staff arranging transportation from airport to hotel was seamless. Also arranged transportation for Halloween trip that was seamless also. We only come to NOLA for the week of Halloween but i always buy some Szarach for home and wife always gets a trinket or so from the in store shop.

The only thing that i really didn't like was the long walk from room to elevator and ice machine. Not much you can do about that.