o improve on smiling and being more pleasant. Beds are terrible. I did not get one nights good sleep. Mattress are old and should be replaced. Half board is not recommended. Charging of water and soft drinks at the pricing charged is not proper. They should increase the half board pricing and include drinks during these periods.

5 star price with 3 star feeling. An expensive hotel with no premium feeling or service at all. Be prepared for housekeeping to just walk in on the first day and wonder about your room whilst you are in there! No smile or any greeting from the front desk either when checking in or out. Pros: - Good location. - Big pool. Cons: - Dirty run down rooms with stained bedding. - Hair dryer is like a clogged vacuum cleaner. - Shower that belongs in a 3 star or less hotel. - Bland lunch buffet where the most tasty item is the tomato ketchup. - Water issues with bathroom apparently affecting the whole floor and front desk saying maintenence team will get to it tomorrow as if that's normal and guests just suffer. - Hotel bar that cannot make drinks, they say no to making a margherita and just about any other drink you ask for. - Front desk where nobody really cares.

Pleasant few nights stay back in May. The lobby area is beautiful, good facilities, nice pool area and beach just outside the hotel. Good selection of shops and restaurants around, few minutes walk from the pier. Friendly and very helpful staff - especially the lady with curly, dark hair. Good breakfast, but can't say the same about dinner (maybe it was a one ott, but we swapped dinner for lunch going forward and ate elsewhere. Lunch was also good). Our room was very functional and decorated nicely, balcony was a great size and we've enjoyed spending evenings there. On arrival we've noticed the bedsheets are unchanged, but this was rectified in no time after speaking to a friendly receptionist. Overall a 4 out of 5 and a good value for money.

I liked the facilities at the beach, fruit and vegetables fresh at the buffet. However the hotel cannot be categorised as a 5 star hotel it is maximum a 4 star and the rooms are in need of renovation. I asked multiple times for a twin even before the holidays and when i arrived they gave me a queen. My partner got a pair of running shorts taken from the room. The room was very humid and the toilet not in a great condition. The bread at breakfast and dinner was stale. Elevators were a nightmare Overall i enjoyed the location and the beach facilities - staff needs to get better trained and the hotel needs renovation

I was disappointed that only a bottle of water were given during my stay. Many hotels I stayed in the past provided me with them every morning so I was expected the same. The pool and the beach were nice.

We only had a short stay this time - our room was ready super early and we were permitted a early check in / as repeat customers our details were on the system so this only took 5 minutes - we requested a high floor as the views are amazing both sides of the hotel. We were promptly given room 436 one of the newly refurbished rooms. Our room faced the flamingo hotel next door which gave us the late afternoon sun on the spacious balcony. The newly refurbished rooms are controlled by a push button control panel - remote curtain and light features helped once rested in bed. We did struggle with the AC panel found by the entry door. I guess a longer visit might have been needed to work it out better. I do like the new walk in shower feature but feel it could do with more shelving to hold the bottles of wash & hair products. Only a minor cosmetic change needed - I also think too much shower spray gets into the toilet area so extra towels or mat could be added / if you’ve wet feet the room flooring becomes extremely slippery. My only niggle would be to upgrade the pool towels - they’re very scruffy and tired looking. The whole team of staff both external and internal are super professional / we particularly enjoy the poolside activity chap who takes the water aerobics - and the busy food & beverage team by the pool. Andreas and Paul work tirelessly all day pleasing all the thirsty guests. Can’t wait to visit again.

Location is good. The hotel is really run down - says it was renovated in 2019 but the quality is appalling. Wobbling railings, curtains falling down, cracks and holes everywhere. Some staff are amazing but most have no idea what's going on - speak little English or Greek and seem miserable. The worst thing however is the noise. The rooms aren't soundproofed and the music blasts out until midnight. We paid extra for a family room and ended up above a wedding - the music was terrible and kept the kids up for hours. Complained to reception - their advice was to tell the manager when we left

The hotel had a good location feels like you are in Lavgas, the beach is very clean, and clear water to go for a swim. The hotel staff are friendly and of big help to me on arrival. My room was great, clean, and comfortable. Breakfast was good and dinner just need a bit of work but it was ok.

For someone who never reviews- I felt I had to with this one. By far the worst experience I’ve ever had at a hotel. Don’t let the price and 5 star distract you, it is 3 at best. The front desk staff directly Maria and Adriana were the most unfriendly people I’ve ever meet and talked to me horribly. The first 2 weeks of my month stay I had worms in my shower every night with no resolution until I called every night and they got sick of it. Breakfast mediocre, and housekeeping walked in on me changing/showering many times. Also AC was turned off my entire stay so was either a sauna every night or mosquitos bites. Avoid this place at all costs.

Pool cues were broken..a little difficult to play.. We made it entertaining.. Money also got stuck in the machine. Cat sleeping on a coach and food being given next to it.. Although cute.. I don't think a cat is much appreciated in a 5star hotel. Otherwise, lovely hotel and setting!! Beautiful, relaxing view and furniture.. Would definitely stay again.

Definately not 5 star. Great building but no 5 star treatment or attitude. Food was good until more people arrived, then it declined. We decided to eat out. Not a place for children, but loads arrived, just running around screaming. Chamber maid service was not good, linen not changed as they said it would be (each 3 days). they ignored do not disturb signs and expected you to get up and out to suit them. The locals know its run on a buget & the owner (owns loads ofnearby hotels) pays the minimum he can.

It was an amazing place to stay the food was amazing the staff were excellent and the owner of the place absolutely amazing men! We glad went there and we had an awesome time thank you all !

Hotel surely is not 5 stars. Had wet bed sheets put on my bed. When asked to change - was given bedsheets and asked to change them myself - Bath Robes not changed for 6 days. Mostly the room cleaning staff are terrible - front desk staff amazing. Great spot though - pity it’s a 3 star hotel pretending to be a 5 star hotel. I’m from Singapore and I’ve lived in 5 star hotels around the world. But if u are ok with a budget 5 star hotel then this is your go to hotel.

Perfect stay

The property is in a fabulous location right on the beachfront Sadly the cleanliness and food were of a very poor standard and definitely not 5*

Nice location Food awful Staff continually arguing with each other in front of guests Staff rude, need to put a smile on their faces and not make guest's think they are a pain for being there. Spoke to several other guests who all said worst holiday and couldn't wait to leave

Great location. Not true 5 star - probably 4 star. Food is not good. Staff could do with being more attentive. Evening entertainment was lacking. Kids Club is non-existent - not a good hotel for young children. Massage was terrible/

Great hotel

Terrible food

Food was not very tasty and buffet dinner choices especially for dessert, very limited. Not up to 5* rating.

Food was not very tasty and buffet dinner choices especially for dessert, very limited. Not up to 5* rating.

Central

Requested pool/seaview dissapointed didnt get it. Extremely noisy neighbours (russians) had to complain about the noise 3am 3 mornings this happened. Apart from that a very pleasant hotel.

This hotel is in desperate need of a facelift, communal areas are clean and pleasant, it has ample parking space, location is great and it has a decent pool, however, the rooms are not clean, carpets are filthy, sun beds have burnt cigarette holes, we stayed in room 437 the springs in the mattress dug into us and for some utterly bizarre reason dirty laundry was left in the corridors until very late at night. (The picture attached was taken at 11pm) In my opinion definitely not a 5* hotel, shame really it has potential.

This hotel is in desperate need of a facelift, communal areas are clean and pleasant, it has ample parking space, location is great and it has a decent pool, however, the rooms are not clean, carpets are filthy, sun beds have burnt cigarette holes, we stayed in room 437 the springs in the mattress dug into us and for some utterly bizarre reason dirty laundry was left in the corridors until very late at night. (The picture attached was taken at 11pm) In my opinion definitely not a 5* hotel, shame really it has potential.

Nice hotel, good location. Some things look a bit shabby. Breakfast nice . Thank you

Perfect location, great pool, amazing beach. When we arrived we found out that sheets on the bed are dirty, there were some dirty spots on the walls in the toilet as well and weard smell in the room. Views from balcony were great, stuff was helpful as well.

Such a fantastic entrance and building - impressive swimming pool area. Quite possibly the most comfy pool beds I’ve ever used. So much space and relaxation areas. The poolside music was so relaxing it made it easy to snooze off.. it’s a shared dining hotel so it’s wrist band frenzy when the bar opens are 10:30.. there’s so much choice of restaurants nearby and super convenient to eat out. The beach is directly located via a garden with extra comfy beds. There’s a clean boardwalk allowing a prom walk past many restaurants & hotels. Here you can book boat trips and beach massages. Many clean toilets to use along the way and a Costa coffee concession hut next to the hotel. The staff we’re super amazing especially the towel lady and Maitre De in the breakfast lounge. So much choice for breakfast you won’t go hungry. I shall be returning here again - top marks.I do agree the bathrooms could do with a spruce up but it hasn’t lost any more than half a point for it..

The sea and the beach are very nice. The pool and the garden with sun loungers were also fine. We have never experienced such a bad All Inclusive anywhere in the world. Minibar in the room empty, water and soft drinks in bottles for a fee, several mixed drinks and a large portion of alcoholic beverages for a fee. Conclusion: We will not go there anymore.

The sea and the beach are very nice. The pool and the garden with sun loungers were also fine.We have never experienced such a bad All Inclusive anywhere in the world. Minibar in the room empty, water and soft drinks in bottles for a fee, several mixed drinks and a large portion of alcoholic beverages for a fee.Conclusion: We will not go there anymore.

Hotel was nicely located and spa service was good. Very nice night atmosphere and friendly bar service. However, as a hotel that claims to be 5 star, the cleanliness, front desk staff and food were below accepted norms. Our room was cleaned only upon request. The housekeepers only changed the towels and did not replace the used toiletries. The shampoo and shower gel bottles were left open around the bathtub with hair everywhere after housekeeping was done. We had to call for towels instead of having them replaced by the housekeepers. The floor was never cleaned, the sheets were stained and we found a cockroach in the bathroom. The staff was uncooperative. We had an issue and the staff didn’t show any initiative or willingness to deal with the issue. On the contrary they were complaining that we approached them. As for food, it was below expectations. The choice was limited and some items smelled badly. COVID restrictions were not respected despite the warnings. People did not use masks inside the hotel and elevator which drove us to use the stairs all the time. No one advised or remained the other guests to use their masks.

Hotel was nicely located and spa service was good. Very nice night atmosphere and friendly bar service. However, as a hotel that claims to be 5 star, the cleanliness, front desk staff and food were below accepted norms. Our room was cleaned only upon request. The housekeepers only changed the towels and did not replace the used toiletries. The shampoo and shower gel bottles were left open around the bathtub with hair everywhere after housekeeping was done. We had to call for towels instead of having them replaced by the housekeepers. The floor was never cleaned, the sheets were stained and we found a cockroach in the bathroom. The staff was uncooperative. We had an issue and the staff didn’t show any initiative or willingness to deal with the issue. On the contrary they were complaining that we approached them. As for food, it was below expectations. The choice was limited and some items smelled badly. COVID restrictions were not respected despite the warnings. People did not use masks inside the hotel and elevator which drove us to use the stairs all the time. No one advised or remained the other guests to use their masks.