The hotel was very nice. Bed not so comfortable, shower needs handheld shower head. Restaurant was good. We ate there twice for dinner. The first night the music was so loud we couldnt have a conversation without talking loud and the bartender had friends there and they were a bit rowdy.

Love love love everything about this hotel

Great service… pleasant and professional staff.. clean and comfortable.. great location

The staff was amazing. Location is incredible.

Very convenient to Jacob Javitts and Lincoln Tunnel. Restaurant pretty good. Friendly staff at front desk.

Convenient, clean and the breakfast was great!

Great stay. The staff was great and the facilities were excellent.

Excellent stay! Super helpful and kind staff. Extremely clean. Great location. Can’t wait to return.

place was nice

Clean and convenient to major sites and attractions.

Good king bed. The but the blanket was old and full of bumps. Friendly staff except for Fernando who serves breakfast. Location was very good, in walking distance of many highlights.

Staff friendly and location very good. Main issues with the hotel for me were: 1 - the size of the room. Paid a premium for higher floor with view but the room was extraordinarily small. Friends booked similar and was even smaller. My room was just about acceptable for 1 person, but their initial room had even less storage and smaller footprint. They moved to a twin which was great size and what I would recommend to anyone 2 - noise from the lift shaft. I spoke to staff on 3 occasions and was told "it must be construction nearby". It was like pots and pans being knocked together and the noise (despite me being a little bit away from the lifts) came through the vents in the room. I had to use ear plugs to get to sleep. Never had to do this before. When I travelled up the lifts to the 18th floor I could hear the same sounds from the shaft so it was definitely the lifts. If a light sleeper I would either ask to be as far away from the lifts as possible or avoid completely. Was nice to have tea and coffee available throughout the day, staff were friendly/helpful and location is very good with easy walk to Penn, Empire State, Subway etc The amenity space in reception is way too small for a hotel of this size. One small couch is not enough. Not sure if the restaurant space is meant to be used but didn't feel that this was welcome

Comfortable, safe and clean. Excellent front desk staff!!! Enjoyed our stay!!!

Great hotel

Only complain is there is no parking or valet service.

Staffing made the stay enjoyable and were helpful to make me comfortable and greeted me by my first name KUDOS to Maurice, Betty and the other team members 👏

Great stay, good location awesome staff

Staff are very friendly and helpful especially bartender Marcello who is very friendly and full of entertaining stories about the neighborhood before it turned into a vibrant part of Manhattan.

The room was comfortable. The staff was friendly and efficient. We enjoyed the area and we were able to walk to many attractions:The Edge, Highline, Times Square. We enjoyed happy hour in the restaurant. Also very close to the Subway in Hudson Yards. I would stay here again but pay a little more for a higher floor as we were only on the 2nd floor.

I had a great stay at this hotel and the staff was very friendly and helpful. I was in NYC to take Peloton classes and the studio is right around the corner about a 5 minute walk. The front desk gave me good dining options and things to do in the area. Short walk to times square. My room was clean and had a nice bed. I would definitely stay again.

Overall pleasant however room not optimal due to proximity to elevator and level. Disturbing hallway noise constant. At 6am I woke up to the strong smell of breakfast filling my room. I was on the 3rd floor. It was over bearing. Restaurant/bar great service.

Clean, quiet, and a good location.

We requested early check-in, however we reached the property at 3 pm and it was routine check-in time still the receptionist said you are early. We requested higher floor which we didn't get it. Shower was too slow. Lights - for few hours we can only turn one light. Either shower/bath or entry.

Really friendly staff. We felt the room was stuffy but we opened the window and it was fine.

Room was probably the largest I’ve ever stayed in while in NYC, which was a nice surprise. Staff were very friendly and helpful.

The staff was extremely knowledgeable and helpful. In fact, they loaned up umbrellas for the rain because we didnt have any They get 10 out of 10 rating.

Very very poor and unreliable room service. Room wasn’t big enough for four adults. Beds were way too small and uncomfortable. Not enough cupboard space for clothes.

Location

The location and the hotel were great. This would be a 5 star experience but for the fact that the shower in room 201 had no hot water.

Convenient location. I did not care for the smell of the carpet in the room.

Room was clean. I wush they hv a fridge.

Seriously the hotel staffs were just amazing people We also love the man who served us the broadest he was so kind too But hands down to the honesty we left god and diamonds jewelries and they have retrieved of for us!! Can’t thank them for all the amazing things they gave me for this stay!! And I travel the world and this small place is beyond service!! Ty guys