The location, some of the staffs

I didn’t like that there wasn’t any room service and that who ever was at the front desk the next day I was there was very rude

Views great from room Window and food in restaurant downstairs was amazing and got a free $30 off!

I like that the Supervisor saved me from cancelling my reservation because the guy behind the counter gave me a hard time.

I didn't like that the guy behind the counter was rude and obnoxious. He was pompous. He displayed poor customer service. I will not go here again.

Poor qualty pancakes

No outlets for usb cell phones

L'emplacement près des Nations Unies ou se déroulaient mes réunions.

Le 17 mars 2014, à 22h30, la sécurité à été envoyée pour m'expulser manu militari de ma chambre alors que ma réservation s'achevait la 23 mars. Malgré mes explications et la présentation de ma réservation, ils n'ont pas voulu m'écouter et m'ont "tolérée" jusqu'au lendemain pour que je "déguerpisse" ou que j'effectue une nouvelle réservation auprès de Booking.com. Selon eux Booking.com leur aurait mal transmis ma réservation. Le lendemain sans qu'on ne m'explique ce qui avait été à l'origine d'une telle situation, ils se sont excusés et m'ont fait un geste commercial. Cet incident traumatisant à bien contribué à me gâcher mon séjour. Le buffet du petit déjeuner monotonne et la salle du restaurant exiguë n'ont rien arrangé.

Nulla

Posto da incubo

The amazing views and the cool, old-school room. If I could, I would keep that room as a handsome little pied-à-terre. But, alas, life is too short, and that is not feasible for now. Maybe one day. I would hire the staff, too.

Nothing! The whole experience ruled. Everyone was so nice. Everyone was so cool. The room was clean. Yes, very clean. And if I could have stayed later, you better believe that I would have. It was not to be, though.

部屋が広かった

チェックインの際に毎日＄100がチャージされ、その中で＄30ドルをホテル内で必ず消化しなくてはいけない、使わない場合でも最低＄３０ドルは差し引かれるという謎のルールに驚いた。予約する前に聞いてないと言ったのに、そういうルールだからの一点張り。部屋は寒いし薄暗い。ベッドの布団は真冬なのに薄いカバー１枚だけ。ホテル全体のサービスが悪く、朝食は種類が少なく美味しくないのに高かった。売店で毎日＄３０を仕方なく消化しようとしたが、コーヒーは不味いし夕方５時に閉まってしまうので出かけていると使えなくなって無駄なお金を払うしかなかった。部屋の洋服の収納の棚は狭く腰ほどに低く、ドレスをかけられない。国連に近いから関係者が泊まりお客に困らないのだろうサービスの悪さが目立った。

The location was good. The view from my room was ex excellent.

The check-in and check-out process was a chore. So few staff attending to many guests. This is definitely my worst Hilton experience. My check-in was unbelievablely horrendous. The staff (two) at different times were unhelpful and rude. Quite the contrary to what I saw for the guest before me. I put that down to pure racism, which is rich because they were also minorities. I was charged twice - one by Booking.com, which they claimed they didn't see; and a second by the hotel, which I was over charged for. A Hilton that can't put bottled water in the rooms, one has to pick up at the reception for a $200+ per night room. Terrible. Safe to say, never staying there nor recommend. Definitely no value for money.

Good Location, Nice view

The room was dirty, featuring old, worn furniture. The shower faucets were malfunctioning. The TV was small and very old; do not even think of watching Netflix or cable. It would take you 15 minutes to turn it on, and then it could reboot at any time, forcing you to wait another 15 minutes repeatedly. Everything, including the walls and window curtains, was old and dirty, with scratches and holes. Be aware - there’s no drinking water in the room! The hostess at check-in was somewhat rude. Online check-in is a joke and does not work. We had to wait 30 minutes in line for check-in, and interacting with the hostess was not pleasant at all. When I was about to say hello and talk about our reservation, the lady just cut me off and asked for an ID. It was a very bad experience

I loved the location as it was close to the UN. I did not like the automatic $30 food credit per day! I did not like the business center was still closed since COVID-19!! With the cost of the rooms and the closeness to the UN it’s a given guest need access to the business center🙁!

El tamaño de la habitación y la ubicación me pareció perfecto.

La bañera del hotel se veía antigua, la habitación que había seleccionado en su web tenía ducha moderna. El desayuno del hotel está bien para dos dias pero poco variado para cuatro días

The location

I've been having problems since checkout, the manager had to fix some elements and they told me I will receive it later the same day. However I have not receive it, not even after several emails and a phone call where they hang up on me. This is causing issues with tmy employer.

Perfect city view.

Every day not refilling tea bags in room. Not transparent 30$/day policy. Not understand from what day till what should be taken in account.

Room with a view.good view.Good size of the room and well appointed. Location next to the UN ! Good frontage and resturant.

The front desk staff seemed to not want guests.I understand shortage of front desk staff in USA.But this is a red flag. The hotel charges $ 300 for 4 days as a non refundable deposit.You can use these in the restuarant /coffee shop but you will not get a refund of unused amount.Effectively this is a $75 a day surcharge.Hidden even to booking.com

Het uitzicht en de leuke medewerkers in de restaurant.

Het ontbijt was lekker maar erg duur voor wat je krijgt. Hele leuke werknemers. We moesten uit het niets 300 euro betalen voor het ontbijt “borg” etc toen we daarna gingen vragen om duidelijkheid waarom wij 300 euro moesten betalen omdat, de vrouw waar we hadden ingecheckt zei dat we het terug zouden krijgen reageerde de man bij de bali erg onbeschoft en onaangenaam wat we echt heel jammer vonden. behang was los koelkast erg stoffing de essentiële dingen waren er niet het was zekers heel erg onder mijn verwachtingen enigste wat “luxe aan het hotel is het uitzicht zeker niet herhalingsvatbaar.

موقعه - نظافته

وصف الغرفة التي أعطيت لي في الفندق تختلف كثيرا وغير مطابقة بوصفها الذي اخترته بموقع بوكنق فلم تعطى لي غرفة على زاوية وليس بها نافذتين ولا يوجد بها شرفة ولا يوجد بها جلسه ولايوجد بها بار وحجمها صغير ودورة المياه صغيرة ولا يوجد بها روب

la ubicacion , la vista y la limpieza de todo el hotel

que el estacionamiento era muy caro, tuvimos que ir a estacionar a otro lado.

One of the front desk staff was very rude gave me the wrong room, and I had to come back down and talk to the manager to get the room I actually booked

Staff were amazing, view from room epic, very clean.

Nothing

Location is great. Toiletries are excellent.

Condition of carpet in room. Breakfast was just OK. You will have to wait for 10-15 minutes during rush hour.

كل شي جميل رغم قدم الاثاث

تعامل الموظفين سيئا للغايه عادا موظفه في الاستقبال ( تلبس نظاره ) اسمها اتوقع سمانثا هي افضل من في الفندق..

Posizione tranquilla ma comoda a tutte le destinazioni in città (Central Station è a 2 isolati). La struttura, in cui avevo già soggiornato, è pulitissima, accogliente ed il personale molto disponibile. Ci tornerò sicuramente

It’s located in a safe area approximately 10mins walking distance from time square with lots of shops and markets around walking distance, the beds are comfortable and the room is spacious in comparison to average NYC hotel rooms, the view is really nice, the 300$ deposit returns immediately at time of check out

Really overpriced without getting the basics hotel services you would expect from any hotel nonetheless a Hilton chain hotel!! The trolley guy doesn’t come and help you with your luggages until you call for them and then keeps on asking for tip and claiming he doesn’t get any salary what so ever from the hotel (he literally said he works for free) and his salary is from the tip only!! The reception staff are extremely rude not even a welcome or a hello didn’t feel welcomed at all and then was asked for 300$ deposit and when I just asked what is it for the answer was it is what it is just pay it and it will be returned with an added eye roll !! other hotels give you at least 2 water bottles a day while they don’t give you even 1 bottle a day, it’s really a shame for the Hilton hotel chain to have a hotel so lacking in basic hospitality services

Lage und Aussicht aus dem 35. Stock waren super, wir haben uns bis auf Kleinigkeiten wohl gefühlt. Alles in allem ein ok Hotel, dafür aber definitiv zu teuer. Falls es ein Angebot gibt, würde ich das Hotel wieder buchen!

Das Hotel ist natürlich schon in die Jahre gekommen. Auf Fotos und aus der Entfernung sieht alles gut aus, genau darf man nicht schauen. Abgeschlagene nicht schließende Türen, Kästen gehen nicht zu, Fön zwar vorhanden, aber so alt und abgegriffen, dass sich die Weichmacher lösen. Vorhänge und Vorhangschienen ausgerissen. Bitte Zimmer ohne Verbindungstür wählen. Die schließen nicht komplett und wenn man Nachbarn hat, die keine Rücksicht nehmen, macht man kein Auge zu. Zimmer wird grundsätzlich jeden Tag gemacht, jedoch hat jeden Tag etwas gefehlt: einen Tag keine Handtücher, einen Tag keine Betten gemacht, 2 Tage keinen Kaffee/Tee nachgefüllt. Alles nicht tragisch, aber in dieser Preisklasse nicht nachvollziehbar. Gesaugt wurde die ganze Woche nicht und auch im Bad wurde die ganze Woche nichtmal drübergewischt. 3 Aufzüge, kaum Wartezeit.

The view was spectacular

N/a

Die Nähe zum UNO HQ und das Fitnessstudio. Außerdem ist sehr nett, dass das Hotel eine Kompensation für die Resortgebühren (30$/Tag) anbietet + Ausblick aus dem Zimmer

Alles sehr sehr oldschool. Das Hotel gehört einfach modernisiert und renoviert. Ausstattung ist eine Katastrophe und man hat das Gefühl man ist in den 80ern. Recht dunkel und wirkt dadurch etwas bedrückend. Teppichböden und Wände in dunkelbraun oder dunkelgrau- könnte insgesamt heller und freundlicher gestaltet werden.

Easy access, and quick check in!

Kept forgetting my key card for the elevator but not bad

The property was very clean, with updated decor and in an excellent location. The staff were friendly and attentive, especially the crew running the morning shift at the UN Cafe.

I didn’t like that I had to wait in the lobby until 4 pm in order to get into my room.

Average.

Was a really boring receptionist.