Received a warm welcome and treatment usually only expected from 5* properties. An exceptional staff and great hotel. Will recommend this to friends and colleagues.

No complaints

The lobby and room were trendy and we had a view of the Empire State Building

The hotel location in Midtown was great for our quick weekend getaway! We used the hotel's valet parking service for worry-free parking. And the check-in was easy, with no complications. Our room had all the essentials and was very clean and quiet. And the breakfast buffet was amazing, with dishes to please all palates!

We stayed just one night, and all was well, so there were no challenges to report.

Nice and clean, excellent location

It couldn’t provide the twin room even we had specifically requested that in the reservation

Location

Location was nice. The closest stations are on 34th or 42nd streets (around 7 min). The rooms were clean, with minimal necessary amenities. The elevators were fast.

The rooms don't have view maybe only from the highest floors. The AC is very cold in the whole hotel (NY tradition). The price is very high comparing to level of rooms and provided service, We did not have a breakfast due to a high price, but we found very nice options around.

Nespresso machine in room with plenty of capsule available on request. Clean and modern layout of the room, nice bathroom.

The size of the room but acceptable when considering the location

good location, nice staff, safe of location.

the temperature is room never got colder than 70, it was hot to sleep in

Great location. Steps away from Grand Central Station. Rooms are small but comfortable. The manager on duty, Andrew, was very helpful and friendly when we had an issue with the room category.

The lobby is absolutely freezing and having a drink in the lobby bar was uncomfortable cold. The air conditioning was finicky and one night it shut off in the middle of the night for no reason.

Great hotel with large and well designed rooms

Very complicated and lengthy processes. Room was not ready, so I left my luggage in the storage. Took about 10 minutes go collect it later. Also annoying that I had to pay for breakfast separately, despite the deposit

Location is perfect. Midtown Manhattan. Subway station however 10 min walk from hotel…

Rooms are small, but that’s New York hotels in general

Lovely atmosphere and friendly staff. Locstion is perfect.

Location

Room size

Good location and standard

Mess with the booking of breakfast which actually was included in our order.

I liked how close it was to everything!!

The room with the twin beds are smaller than I thought it would be

clean quality towels great shower comfortable bed, got an upgrade from the reception

no view in our room

room, location, staff

two days without housekeeping. they said short staffed but I think they forgot my room..

The location was excellent. I would also like to highlight the breakfast and staff working there. The rooms are small, but has everything you need and the bathroom has good size. It’s really quiet and you don’t get disturbed with noise from the outside. A new complimentary water every day was nice and appreciated. The gym was good - has the things you need for a good workout.

The first impression is important, and the lady working in the reception was efficient but not so friendly, you didn’t feel so welcome. We booked the room months in advance and got a room on the 3rd floor (I guess that was bottom floor), and you couldn’t see anything except some big ventilation machines. We were traveling with another family and they booked 2w before and got a room on the 10th floor

location, level of cleanliness, good state of repair

no fan in bathroom, loud HVAC

Location was convenient

Bed size

Incredible from start to finish. And the rooms. Wow

Nothing at fault.

Great location.. very modern rooms and bathroom...

would have liked a plunge pool or spa....