I reserved my booking on Wednesday, paid in full. I arrived at the hotel on Saturday evening & was told that I did not have a reservation. The hotel failed to communicate that they were “overly book”. The receptionist attempted to insult my intelligence with questions instead of resolutions even though I provided a confirmation number. Horrible experience considering I had my children with me & a four month old.

We had a wonderful stay, the hotel staff was great, friendly and helpful. The room and all amenities were accessible, beautiful and always clean. Nice breakfast every morning with coffee ;-)

Best hotel with stayed at in Auburn WA.

I have stayed at many Holiday Inns but this one definitely stands out. This was one of the best ones. Customer service was great. One of first Holidays Inns I came across with Happy Hour. Everything was awesome here. We will definitely stay here again and again.

Smooth

Room was ok, very small, seemed old. Staff was friendly, easy location right off the freeway and simple check in/out process. Probably wont return.

Everything was OK until about 12:00 AM when the fire alarm went off four different times between 12 AM and 1 AM you would get right back to sleep and then go off again not sure what was going on. There was no fire the front Dess said it was a mixup.

Staff were very friendly and attentive to our needs.

Refrigerator in room didn't work. TV remote didn't work, needed batteries. No Kleenex in room. Asked for 1 hour late check out, in person at front desk, woman seemed bothered and was rude.

I appreciate the quality of cleanliness of the rooms.

Super clean and comfortable...the staff is excellent. I will definitely stay here again. A shout out to Pearl who met my room location needs.

This a very clean hotel in a good location, I will stay here again!

It was close to the casino and bingo we were going there for.

Very clean, staff friendly.

Well done

I got a problem with check in. By Expedia my room suppose to be with bath tube. But originally holiday inn don’t have one king bed with bath tube, only two kings bed room. That’s good manager helps me to figure out and switch my room to another one with a bath tube. Expedia please fix room details on your website, this is important for me

Super nice staff. Pool was a little too cool. but refreshing. Bed super comfortable. Selection at breakfast 1st day great not so good second day. but good.

We stayed for a concert at white river and had a wonderful time and stay

Nice hotel, friendly staff and a great breakfast

Great room. Comfy bed!

Let me start by saying that the rooms, staff, and breakfast at this hotel are GREAT! Super easy check-in, very nice staff who gave us some recommendations on places to eat since there isn't anything nearby that's easily walkable. The indoor pool is more like a giant hot tub as it is pretty small, and quite warm. The gym is decent sized for the size of the hotel. Room was well appointed with a king bed, chaise type lounge couch, small table, and plenty of storage space. A/C worked well during our stay and bathroom was also decent sized. The breakfast in the morning is actually quite good, with eggs, sausage and/or bacon, biscuits and gravy, most mornings, along with oatmeal, a pancake machine, juice machine, fresh fruit, cereal, milk, and yogurt also available. The ONLY reason this isn't a 5 star review is because of the location of the hotel, right across the street from the commuter rail trains and also a train transfer station (where they change cars on trains). The noise was every night, and every few hours. Some people we knew who had an even numbered room on the back of the hotel said they didn't have any issues with noise, so if you book this place ask for an even numbered room. The odd numbered rooms are on the street/railroad side. Also, when leaving the hotel, you can only turn right and go down to the next light to do a U-turn to head back the other way. I did see folks do U-turns out of the hotel lot, but guessing that local authorities would frown on that. lol

Newer facility. Very clean. Nice staff. There is a train station across the street which is audible in the odd number rooms - but not a deal breaker for us and we are noise sensitive. No apparent walkable food options.

Nice , cleans and quiet.

We had a great stay. The breakfast was excellent. I would stay here again.

This was our family vacation before school starts. My children had a lovely time playing at the pool and the breakfasts was great. Thank you to the Auburn Holiday Inn staff for making this a memorable family vacation.

Very noisy with freeway and train track across the street. Very nice gal at the front desk upon our late arrival

Big clean room and good breakfast

Very nice hotel

Thanks

Easy location to access from hiway. Friendly and clean!

The hotel is very clean and well managed. Our room was spacious and well taken care of and staff were friendly. The hotel is located off a highway exit across from a train yard with nothing nearby. It’s 20 minutes away from White River Amphitheater which is why I’d assume why most guests (like me) choose to stay here.

Very nice