The most uncomfortable beds! Between those, and the loudness of the air conditioner, we barely slept all night! No in room coffee, no comfortable chair. Will NOT ever stay at a TRU hotel again.

Everything was great, with the exception of the design of the bed foundations. They were basically a wooden frame with the mattress on top. The frame was fastened to the floor and larger than the mattress. This caused me to smack my shins several times and curse this design. Other than that, it is a nice new hotel, very clean.

N/A

Convenient to dining options and other places in Columbus

Clean, modern and very pleasant check in staff. Continental and buffet style breakfast included.

Its was an wonderful place to stay. Staff friendly. Very clean. Room very nice and up to date. Only thing i didnt like was that the breakfast doesnt consist of non pork meat. My family and i dont eat pork and that was the only breakfast meat provided.

No coffee maker or Microwave in the room. There were no drawers or wardrobe to hang clothes on hangers. Breakfast was terrible with very few choices - there was no bread, no fruits, the omelette contained bacon (which I dislike). Had to compromise with a bagel and coffee! I would never stay here again. It was not a "Hilton" experience.

We arrived at check in time and was told the room was not available. The staff said they were short staffed and the room was dirty. 30 minutes later we were told we could go to the room. We entered the room to fin the floor had not been swept and there were no pillow cases on the pillows

Night stopover e route to Boston! Quick in/out!

Clean place. Location great for museums in Columbus area.

Our 1st time staying at a Tru by Hilton hotel. There was some type of youth softball event the weekend preceding the 4th of July so the hotel was full of children and teens. The amount of children and pets did not make for a quiet stay as kids ran through the halls each night at bedtime. A leashed dog leapt and walked down the couch near us while we were having breakfast one morning. The hotel lobby smelled nice and was clean. As empty nesters my husband and I will be more inquisitive of local events prior to booking and selective of where we choose to stay during the summer months.

The property is clean, the pool was awesome, the staff was phenomenal! I will keep this in my favorites for this area

Rooms were not even close to being available at the posted check-in time of 3pm due to “staff shortage” or “linens still in the dryer” or “we are a double property and only have 4 cleaning people.” In 4 hours, that cleaning crew had only l cleaned 3 rooms! We had to settle for a smaller room over an hour later just so we could get ready for an event we were already made late for. We later found out the hotel was overbooked for the second night in a row, so we were lucky to get a room at all. The room had broken hooks, broken bathroom light, broken window shade, and a dirty floor. We made the room work for the night only to be awakened at 6:12am on a Sunday because a kid set the fire alarm off. Although this last part wasn’t the fault of the property it was the cherry on top of all of the other mess. If you are in town and have scheduled plans, keep in mind that this property may not have rooms available until well after check-in time, may not have the size room you already paid for, and/or may be overbooked so you don’t have a room at all.

The property are quiet and relaxing.

I liked the two dining stations.

Property looks nice but service was not good. We stayed 2 nights an was told they only clean the rooms after 2 nights... THEY DO NOT CLEAN ROOMS EVERY DAY! Our room had cracked walls that had been patched but unpainted, the mattresses were terrible and sagged to the sides. Worst sleep ever! Not a good experience- will not be back

We did not or could not get towels, I had to Journey to Walmart at 11:00 pm to purchase towels

Lots of open area to sit and lots of options for the free breakfast. The staff was friendly and helpful. The beds were very comfortable. Overall a great experience.

Updated and nice looking hotel. Nice staff. Didn’t get breakfast due to fussing kids but it smelled delicious. Room was small but ok for 4 of us plus a dog.

enjoyed breakfast are

Very clean, cozy, convenient location with shopping and dining super close. About 10 minutes from Berliner Park for those softball tourney stays & super nice staff!

One of the best hotels I have stayed at

Friendly Clean Quiet

The place was nice but our room was dirty. When we first walked in there was mud all over the floor, food crumbs all along our bed and the bathroom was dirty.

I recommend staying here. PROs • The staff was pleasant and attentive. • The decor was current and mood boosting. •The pool was open. • I never been to a hotel where there was a pool table and games available to use. •They have a huge breakfast spread with many options. •The hotel is near every store for shopping and dining. CONs •There was sunflower seeds in the base of the bed. • Pillows was garbage • floors could use a swifter

The property itself is clean and decent. However, we got the worst sleep ever, made our first phone call ever to a front desk to complain about the noise above us. The room floors are laminate, and there were 3 children above us jumping off the beds, racing back and forth. It was New Year's Eve and I believe the oldest child must have been babysitting while the parents were out celebrating. (I can't imagine a present parent allowing it.) Anyhow, we called the front desk, and the clerk told us they had been trying to get them to calm down for over an hour. Two hours later, the noise continued. Overall it was a horrible experience. Next time, I will look for a place that doesn't advertise "family friendly".

Great location. Clean and staff was professional. Will stay again

Overall, my experience was great. Upon arrival, check in went very fast and the associate helped me sign up for Hilton rewards. I was told about all of the amenities and informed about pool and breakfast times. I would have given this location a higher rating if my room was clean. My five year old found used q tips on one of the beds. The remote and night stands were not cleaned thoroughly and neither was the bathroom. The shower doors should be cleaned much better and the outside bottom of the shower door should be cleaned as well. Our room was 255. Breakfast was great and the breakfast attendant was very helpful to us and multiple other guest and kept the area cleaned and organized. Again, I would have loved to give a higher rating but the lack of cleanliness in the room lowered it.

Nice spot just outside of Columbus. Plenty of restaurants and shopping. Stayed for Ohio State game, it was about a 15 minute uber ride.

When I entered the lobby of the hotel no one was at the desk! I had to look for the clerk. Didn’t like limited housekeeping service; especially since hotel is pet friendly. Didn’t like tv service. Consider voice tv remote. Thought King room was just a little small. The decor and ambiance of the hotel was good and staff appeared friendly! When I used directions from the hotel info we got misdirected downtown!

The building was either new or in excellent condition. It was clean. It felt like a good value for a reasonable cost.

Stayed here on a weekend Fri-Sun. Arrived at 11pm on Friday night and checked in. The check in process was pleasant and workers were very nice. Once up to our room we noticed the bathroom was not cleaned at all. There was hair all over the walls and floor of the shower. The bathroom floor was full of dirt. Around the bed frame was full of dirt and dust. We went down to customer service to resolve this issue, but to no avail. Since the hotel was completely booked there was nothing they could do. Since I had to get up and leave early in the morning, the counter person apologized and reassured they would clean the room as soon as they could, and that this was an issue with not being able to find work and/or quality workers. He had told me that the manager was notified and the morning workers would take care of the issue. The next day comes and goes, we were away from our room for 12 hours and when we got back the room was never touched. Still as dirty as it was when we first arrived. When I went down to figure out why nothing had been cleaned, all they could say was sorry. Like I was supposed to deal with a dirty shower that I couldn’t use. Now tired, smelly and can’t even take a shower in a room I paid for. I told the gentleman this is unacceptable and he finally changed our room. The hallways were full of garbage, and elevators were not very clean either. I was truly disappointed in the cleanliness and customer service for what I thought was a quality hotel.