The temp fitness center is a complete joke. A room with little ventilation etc. And the instructions on how to get there are horrible. You know there's a conf room on the 2nd floor called Executive? And the Exec office is not marked on any directions. No sign, nothing. Ipointed this out to a couple of guys at the front desk and they were rude to me about it - like I was an idiot because I could not find the unmarked room using the inadequate instructions.

Loved it. Great Staff! Comfy room!

Just perfect

Refused to let us cancel or reschedule even though we gave them a month's notice and was going to stay at another on the location 2 months later for our honeymoon.

The HVAC wasn't working properly then the breakfast service staff kept banging the service door right next to our room. An apology at checkout was all that was offered. A follow-up call from a supervisor was promised (and not delivered). What a waste of money!

Very welcoming. Wifi is free for members so I encourage you to be a member. Hotel is great. It’s our anniversary and they keep you surprised! They sent a bottle of wine and charcuterie to our room! Front desk Eddy is helpful. Will stay here again.

We had a great stay at the Omni Hotel. The staff were all very friendly and accommodating, rooms were clean and quiet, location is fantastic and amenities were great. Will definitely stay here again and recommend it to others!

We had an amazing stay! We especially want to thank the following staff for their exceptional customer service: CJ and Andre - Valet Kayson, Irmar and Harrison - bar staff They all were all hospitable and very friendly and made our time there very enjoyable!

A/C in my room didn’t work properly.

Beautiful

Outstanding

Second stay at the Om I Austin Downtown. Friendly staff, always eager to assist. Hotel sits in a great location and puts you within walking distance of the 6th Street are area, as well as numerous upscale restaurants and theaters. Love the local speakeasy, only 2 blocks away.

The Omni in downtown Austin was fantastic. Sergio at the front desk greeted us with a warm and friendly conversation. He listened to our questions and provided excellent recommendations. The hotel was extremely clean and decor was beautiful. The hotel made our anniversary special. Thank you to the team for that. Major points for thinking of us. We were on a premier floor which included breakfast and happy hour. The team working breakfast and happy hour were extremely attentive. A special call out to Rana who worked the happy hour, great attitude. I believe you can tell how good the management and team are when a crisis happens. While we got to experience that first hand. Apparently the elevators had a problem one night. The team quickly jumped into action and helped all the guests get back to their room. They never panic and worked as a team to make everyone feel good and comfortable. Nice work team. More to say, but I think I made my points. Would I stay at Omni again? Oh yes.

A computer glitch caused an extended check-in process. Other lodgers were checked in in a jiffy. Way too many e-mails and texts. In a vaguely threatening tone. "You must reply to this text or you may not receive the wi-fi password." sort of thing. "Please reply to this message, Very important!" I paid, OK? Stop the harassment. The hotel? It's an Omni. It's fine. Just because a technology exists doesn't mean it is appropriate.

All great

The hotel is in a convenient central location for events in downtown Austin. The hotel was very clean and room was stocked with clean towels and other necessities. The one dislike was the hard uncomfortable mattress and the flat pillows. Because of that we did not get a good night sleep. I expected more for the money I paid.

This Omni property is very nice. Staff was attentive and pleasant. Our room was very clean and quiet. We will return.

This is an exceptionally well run operation. I have been staying here since 2011 and the new management had made a major difference in operations and customer service.

Absolutely loved this hotel. Great rooms, great location and friendly staff. Would definitely recommend!

Gorgeous hotel! I loved the convenience of parking in downtown and walking to a few destinations nearby. The staff is kind too. I highly recommend staying here.

All the best restaurants are within walking distance. Parking in downtown Austin gets pricey but having the convince of walking to all the best place to eat and shop is a plus. Would definitely stay again!

The hotel appears to be under construction, and I got the ugly, decaying furniture room.: ( and floor. Many other floors appeared ipdated

Great place to stay within walking distance of many places. Staff was very friendly and spoke to us every time we walked through the lobby. Valet team was quick, efficient and friendly.

It was a pretty, safe and centrally located hotel.

The hotel room we stayed in was really nice. We had a nice view of the city. The bed and comforter was very comfortable. The only issue was that the AC was a little noisy and didn't work very well. Overall, we were satisfied with our stay. The hotel staff were very kind and accomodating.

5 min walk to 6th street

We stayed at this property before. Overall it’s a nice hotel. Loved staying in the corner room on top floor with views of 6th street and downtown. My main complaint is in the housekeeping area. The housekeepers did not come in daily to empty our (full trash can), make up our bed, restock the coffee/tea bar. For the level of this property, I expect daily room service.

Nick at the front desk was amazing. Helped us get checked in an hour early so we could drop our stuff off before brunch. Everyone was super nice

great hotel

The room was great but the heat did not work so we had to sleep in long sleeve shirts to stay warm. We called for help and the technician stated ‘it will warm up in 20 minutes’. It never did

Unfortunately we had some quite unpleasant guests staying on our floor that decided to wake up at 6am with their small children and let them run the hall way. After this went on all morning we expressed our concerns to the staff which they moved us to a new room further down on the same floor. The 2nd morning we unfortunately were awakened again by the same family which decided to venture to our new side of the floor and rudly let their children stomp on the window ledges and run the hallways. We asked the family to keep it down which they ignored. We called the front and in less than 3 minutes the manager personally came up to the floor to quiet the disruptive family. We unfortunately didnt get to sleep in during our stay, because of the inconsiderate family, but we appreciated the effort by the staff to do their best to accommodate and remedy the situation.

Great