The hotel is old and it shows. Tone of service is less than ideal. There are better choices and value found elsewhere.

We need more stars to rate a stay at the mark hopkins. Takes us back to a time when service was an art form and we I people were proud of their professions. Room was elegant, clean, public areas classic, and the top of the mark is literally the top of the city. I’d live there if I could.

Staff and service was excellent from front desk, bell hop , in room dining and Top of the Mark. The rooms are spacious with nice amenities albeit the room , furniture and hallways could use an upgrade. All a little “tired”….paint peeling from the walls etc. Location is terrific and the lobby is stunning. Two things I didnt like, no in room movies and no gift shop. Other than that, it was great.

My first concern is the safety of the residence. You are 100% safe at the Mark. You do have to take a cable car to get to it, unless you are driving. The Mark is a time piece, now 100 years old. You might find more spacious rooms in other areas, but you will not find the charm that is here.

Iconic hotel. Veteran staff who are proud of their work and eager to be of service. Top of the Mark is still lively. The hotel could stand to be refreshed to preserve its standing, esp as the Huntington is renovated.

Room was eeh only two pillows per bed two towels $72 for valet tv didn't work AC was good.

Beautiful City view!

Love the ambience of the hotel. Made us feel like we were in a Hallmark movie especially since we stayed around the holidays. The only critic I have is the lack of soundproof in between rooms. It is an older hotel so should probably be expected. Just know that if you have a loud neighbor like we did, you will hear all the details of their phone conversation and music selections. Other than that, the rooms are comfortable, service is excellent, and we will bring our dog the next time we stay so we can include a picture of her on their pet MVP board! We very much appreciate the Mark Hopkins welcoming pets of all sizes with no fee!! Respect hotels who do that. Reflects good character.

We were travelling as a couple visiting our daughter that lives on the NE side of Nob Hill. Our first stay at the Mark. Overall, a classic hotel. We appreciated the entry and lobby experience. Our room on the 11th floor was nice with a great view and the bed and room very comfortable. However, the bathroom is tiny and the sink area is ridiculously small, so a trade off there. The public corridors are rather dingy and the corridor is filled most of the time with cleaning carts and dirty room service trays, so kind of like navigating a minefield during the daytime. Hence, 4 stars instead of 5. Oh, and the Top of the Mark needs a refresh. The architecture and decor are super generic for such an expensive destination. The breakfast at the restaurant is unremarkable and would rate the hotel 3 stars if just rating the restaurant. You are buying the history and the location here, and there is no replacement for that.

My new favorite hotel, the staff were so welcoming and friendly and the location perfect. We paid for an upgrade to a suite, it was sublime, roomy with a view. Loved the Top of the Mark, had a great time there. Breakfast was very very average, would skip that for sure.

Perfect for a city get-away. Rooms could use some touch ups but overall had a charm and old Hollywood vibe.

Come to San Francisco! It’s welcoming, safe, and beautiful!

Staff was amazing.

Great staff/employees. View was great from room & the rooftop. A little far to Union square etc….hills were not for me. Taxis & Lyft/Uber convient

It’s an okay property in a nice neighborhood. The service is 3 stars. The rooms need updating. 3 stars on those too. I’ve stayed at nicer Intercontinental Hotels and expected better from this property.

Beautiful establishment and the staff is so friendly and professional.

Excellent service and great location!

Heat not functioning in our freezing cold room. They tried unsuccessfully to fix this. Begrudgingly moved us to another room. This all after midnight. Won’t comp our room offered free breakfast. Great inconvenience in the middle of the night - room charge should be refunded.

Was very nice and in a great location.

Very good service

Moved here after one night at a 'budget friendly' hotel and so glad I did. Loved the location, room size & comfort, professional yet friendly staff, and the holiday decor. Would not hesitate to stay again or recommend. Staying here turned my whole San Fran experience around.

I love the staff and the history of the property and it is in the perfect location.

Given the smalleat room in the hotel Ridiculous

Everything amazing

A fabulous location, with the best view in town. Magnificent Nob Hills and a historic hotel. The best way to see town is with the San Francisco Cable Car that stops outside the hotel.

Parking fees are ridiculous

Amazing experience. Wonderful, caring staff, friendly and welcoming. Room was great, comfortable bed, awesome water pressure.

It is a great old classic hotel with impeccable service. Unfortunately San Francisco is a city whose infrastructure and crime situation is falling apart. Even on Nob Hill the city is in decline. However, at the Mark Hopkins we felt safe and very well cared for. If we must come to San Francisco again, we will stay there.

Property is old but mostly pretty well cared for. For example, we had replaced double pane windows, but there had clearly been some sill rot in the past, that some bro painted over. Staff very pleasant. Top of the Mark definitely the highlight, even though only serve tapas. Again staff makes it. Immediate neighborhood is awesome, but doesn’t take much walking to see it deteriorate once you descend non hill. Recommend the hotel. Great beauty rest black mattress.

No good value. Hairs from the guest before still in the bathroom. No mineral water in the room, for $610 per night. Breakfast very poor. No Buffet. No extra drinks or beverages.

Great customer service. Room was comfortable. Slept great. Not much noise. Soft pillows. Soap smelled amazing. Clean and luxurious. I was able to leave my luggage after checkout to go to conference. Items were safe and secure. Neighborhood looked clean with great night life. Only thing was breakfast which I did not ask about. Overall excellent and plan to return.

I picked the right hotel for my first visit to San Francisco ☺️, I enjoyed it and the view was beautiful.