Adequate accommodations. Away from road traffic so it was quiet.

Very old and outdated. Bare minimum in terms of cleanliness and comfort. The room did the job but nothing more. Would not stay here again.

The property is not maintained. We were suppose to have a jacuzzi tube but it didn't work fireplace didn't work toilet bowl was dirty and the carpet was dirty and smelled. Free breakfast consisted of dollar store muffins cold cereal or toast. If I was Expedia I would remove them from your list

Quiet and well located for our bike ride

I walked into the lobby and went into the “gift shop”. Smelled like a dog had been deficating in there for years. Because they wouldn’t check me in before 3, I went back an hour later to check in and the rest of the lobby smelled the same, just as strong as the gift shop. I used to drop passengers off at this hotel for a bus company I used to drive for and boy oh boy… this place has DECLINED post pandemic, badly.

Rooms were not maintained well.

Convenient, easy accessibility, price and overall good rating

Room smell like humidity. Lamps weren't working. Noisy. It is acceptable for the price

There are hairs on the bed linens. I fee l very itchy and woke up in the middle of the night. Very bad experience!

Check in area smelled bad. The room has over powering smell of air freshener. Poor quality bedding. Only a chain latch to lock door.

I reserved a room on the tennis court side instead they gave me one on the pool side and when i reserved the room the price was at 166.00, but when i arrived they charged me way more, Unfortunatly this was the last time i go to the colonial Spa & Resort

I think the area is great thr space is great but seems a little abandoned a litle bit of repair , paint and modern touchs will help also maintance of cleaning seems like the place was very nice in her time but know seems a litle bit old hope the new owner invest some time in maintenance the place ni e and sharp Aldo and area for bbq or fire pit will give a plus Te

Check in was super easy, guy at the desk knew exactly what he needed to do, we got our keys and went to our room. Now to be clear I have a child who is ADHD and GAD and is on the autism scale! Walk in and all you can smell is mold, no AC on, no cracked window, dust on everything! So we left the room door open and opened the window a half hour later no change. Even with the breeze tunneling threw the room. On top on that the 2 maybe 3 year old in the next room has not stopped screaming! We couldn't handle the smell of the room we felt defeated I go to the front desk explain that the room is to over powering and we would like a refund, the guy starts to explain that it's and old building, so I explained that we tryed to air it out and on top of this little man in the next room screaming and crying I would just like a refund and I'll leave. The mother of the child is behind me and starts screaming at me! The man offered another room with a can of air freshener, I said I wanted to leave, can't use the facilities when being attacked! They upgraded us to another stinky room and at this point I'm just ready to cry! My husband agrees to take the room and leave all the windows open all night not that I slept much. What a waste of time and money... We could not use any of the facilities no have our "included breakfast" for 200$! Should have just stayed at home!

Rooms were clean, plenty of towels, friendly check-in and checkout. Many cigarette butts on the ground and people had thrown candy wrappers and potato chip bags on ground that were left there all weekend. Breakfast was fine with coffee, juice, toast and muffins. Easy to locate. Comfortable bed. Gas fireplace was a treat.

About the property .. Things i hated .. ^^ there were bed bugs.. couldnt sleep because of that. 1. Weird smell in the rooms because of old carpets floor compensated by room sprày. 2. Cofee- tea sachets section was inside the bathroom in one corner of the sink . 3. Not enough parking for few rooms if fully occupied. Things i liked : 1. overall look of the property. 2. Breakfast was fresh . 3. There was a accessible pool. When told about the problem with the bedbugs to the attendent his reply was you booked through expedia you have to talk with them . A little rough i suppose . At the same time they showed us 3 rooms to sellect which 1 we liked so thats a little plus on staffs side

It was good with fair price. area is clean and beautiful.staff are very nice and friendly.Internet and all services are great.please recommend it to low budget people.

Our experience was terrible from the moment we got there. Not only was the floor in our room on a slant, which was not that big of a deal, but the first obvious problem was that the door would not close fully… not only could you see light coming through, but a fly flew in through this huge gap that was open to the outdoors!! The floor in the room was dirty and when I lifted up the bedding, which did not even have a fitted sheet, there was hair all over the bed and it looked like it had not been cleaned. The air conditioner was filthy and the windows seemed to have single panes and did not lock properly. There was a very strange brown stain splattered on the wall, and it looked like blood stains on the white portion of the bedskirt. The coffee station was in the washroom -gross- we did not even bring in any of our belongings, but went right back to the front desk. We were told by the front desk we had to deal with Expedia to cancel and be refunded but Expedia let us know this morning that the hotel manager would not agree to a refund because it is not in their policy. We will definitely will be looking into this matter further with public health and the Better Business Bureau so other customers can be saved from the disappointment and inconvenience we have had to deal with. Front desk staff seemed to care less and after reading other reviews about bedbugs, disgusting conditions and rude staff we are clearly not the only ones being taken advantage of here.

The location is convenient especially if you want to visit Thousand Islands. Staff need to clean better and provide towels to the guess rooms.

The sauna was unique and good. It was little dirty inside the room

Great location

It was exactly what we needed. Quiet relaxation for a couple of days.

It was very clean, does need some updates, continental breakfast, nice dining area

I was double book they were going charge me for two room I spent all night on the phone trying to cancel I asked the male behind the counter david that I had called booking .com and asked them how to cancel reservation I did not make he said quote if they call me then I would had to pay it I called booking .com and to pay American 50.00 which came to 62.00 Canadian piss me off I will never go back and tell my friends that my holiday at colonial was the worst I I ever had

it was quaint but some things were hard to find - seems like it is a work in progress and was clean though - showers were unorthodox in rooms

The property needs some TLC.

Very poor service , rode staff

Very good place to go for relax and sleep very well

Its not what we expected from photos

I was in room 35. The people from room 34 were using the chairs in front of my window the entire evening. I tried to close the wi Dow but it was stuck and I was afraid of breaking the window. I have been visiting off and on for 25-30 years. I will never go back.

I like the fair price but I don't like inflexiblity of the service

Very pretty property

Location was great, quite property but it desperately needs renovation/upgrade.