The location of this hotel was great. Family room was excellent I could use kitchen which included everything i needed. I could walk to the museum and the downtown from the hotel. It took me only 5-10minutes. Additionally, the restaurant at hotel was great even though the service was slow.

The reception area sofa were worn out. Should have been changed long back. The food served in the restaurant, in particular the break fast has very limited menu.

Front staff were very friendly and accommodating.

I had a nice stay, and the food is great.

despite the prior communication and instruction for the shuttle service from the airport, there were no service available. furthermore they did not respond to my quiery about the transportation so we had wait for a while in the middle of nowhere

Great friendly staff and service.

Worst stay ever. From the beginning to the end. Arrived at 1 30pm, other people except us did early check in because I was told all the suite rooms were dirty and not ready yet. Took so long to check in since there was no room ready even at 4pm, we kept waiting and finally they gave us a room and had to change the room because the room was so smelly, it gave us headache, sofa bed cover was not there, and the sheet cover sets in the king bed were smelly too. cleaning staff have not cleaned our room for 3 days even though we put the sign up, we had to give them old towels and get it from the front desk. I thought we were the worker there. There was no shuttle bus running on the day we check out and they did not give us a taxi voucher even though we deserve to get it for free. This hotel ruined our delights. From the beginning to the end. We will never ever visit again. I wish i could get a refund. Totally disgusting hotel. Please avoid this hotel and go to explorer hotel instead.

No hot water to bath at night time

It’s good room but the heat was a bit too high.

its best.

My room was too cold and the building was cool as in not a comfortable temperature.

This property is new so the rooms and furniture is very nice. But cleaning staff were quite loud when near by, and I felt the bed sheets and bathtub not very clean.

The restaurant charges same price for breakfast buffet, however provides less variety of food second time when went there, this is corner cut conduct. The sofa bed in our suite is very old and uncomfortable.

I had a one bedroom unit with kitchen. The unit was in poor repair. The heat was either full off or full on. I had to call twice to get a service call. In the end I ln the end I chose full on and opened the windows to manage the heat. The kitchen was modestly equipped but OK. There was no dish soap. The towel rack in the bathroom fell off the wall.

Nothing to do. Food around the city is awfully expensive with no taste.. I would recommend to come here only for aurora seeing, nothing else.

Nice place to stay

Solid hotel, helpful staff, great location. Rooms arent always very quiet but folks are respectful. Bathrooms are excellently cleaned. Rooms are a little dated and the beds are a bit stiff, but for the price and location it is definitely worth a stay.

All good Thought would be earlier checkin 4 pm is late especially if travelling

Stayed for 5 nights and there was no daily room service/cleaning. Twice we had to ask the cleaning crew for towels etc. even though we had the tidy room card on our door

After my trip, I was overcharged. Talked to Expedia but they said they cannot help because the hotel told them there was no overcharged I proofed my credit record with the transaction but Expedia said they cannot do anything. So why do we order through Expedia if they are not involve. I believe they have agreement with the partners (hotels). I will never order through Expedia!

Clean hotel with comfortable ambiance. The bed was big and the view was breathtaking. I will always recommend this hotel. There is a shuttle to the airport.

Thank you

Very clean and modern hotel, and the lobby is a comfortable third space to decompress. Complimentary shuttle service to/from the airport. I would definitely want to stay here again if I come back to Yellowknife, I'm pretty impressed with the facilities. One criticism is that check-in/check-out could be made more efficient, like having a key drop off.

The room prices at the hotel are often the cheapest so always call the hotel to check the prices and additional offerings such as breakfast, laundry and other services

I forgot to bring my bath towel as i am on transit to camp site. I asked the front desk if i could buy one their bath towel and I explained to the front desk that I forgot to bring one from home. And that the camp site doesn't provide bath towel. The management said they don't sell the towel. I travel a lot and this is the first time I got a replied from a hotel where they don't sell their towel. Not their fault really but amused. If i were the in-charged i would help the guest so they would have a memorable stay at their hotel as they go the extra mile to help their guest. Now i have to use my clothes to wipe myself after shower in camp.

Hotel was definitely good. So glad we stayed here. Good location and lovely spacious room with comfortable bed. Hotel shuttle to & from airport was a bonus. Would recommend 👍

Amazing

New property, clean comfortable rooms.

I had a fantastic experience; the front desk staff were friendly and helpful.

Nice property

1- No Tourist friendly Info. 2 - There should be a Guest Relations Assistant /Manager. Guest Relations like HR is a critical Aspect in Hospitality & is lacking. 3 - Poor state of Communications. Vert diff to get thru to Front Desk or Room Service.

We stayed in a suite. Separate bedroom, living room, bathroom, laundry room and kitchen. Everything was good but kitchen could have had more utensils like measuring cups or a spatula.