Well appointed,clean and close to interesting places

The condo hotel was in a great location. Close to good restaurants and shopping.

I've been travelling for business for more than 20 years and this hotel is by far the worse experience I had. It was not even a hotel and didn't set up to be one. Starting from the location - the hotel does not have a proper signage and no one know about it until I mentioned the building name. The reception on the ground floor does not belong to the hotel and to get someone from the hotel to come and get me and take me to the room took a good 45 minutes unknown confusing process. Once we got to the room the staff ask me for money for deposit, which wasn't stated when I made my booking, and then she asked me for my passport to be kept by the hotel for reason I cannot give them money. I explained to her 1. the deposit requirement wasn't stated when I made my booking, 2. I don't have cash and if I need to use my credit card they have to bring me back to the reception desk to process it and not giving them my credit card, 3. I will never give my passport to them, its a legal document. Then she left me be. The room was a duplex with pantry, toilet and laundry and TV set on the lower floor and the bedroom with another idle room supposedly a study and the bathroom on the upper floor. No bedside table, no alarm clock, no phone in the room. Not enough counter top for make up and toiletries and very dark. The hairdryer is using a Singapore three legged plug and no adapter available. Staff had no knowledge of the surrounding and led me the wrong direction and got lost in the process.

The rooms are tiny apartments, with low headroom, cheaply constructed furniture and loft type bedroom. There are two elevators, one broken out of service and the other one working poorly, with a guy riding it, resetting breakers, getting stuck on floors and slow. The elevator shakes and makes scraping noises as it travels. The front desk said there are no stairs I can use to go to my apt.