The room is spacious and clean, with many tea options and condiments. We love different wine/tea brews, free ice creams and live music in the lobby. Bees from both 5th floor and 6th floor onsens are spectacular.

Excellent staff, excellent room, excellent onsen, excellent breakfast, excellent dinner!! We will come again, it was all perfect. Thank you for your hospitality! 👏

I can’t think of anything bad to say. All I can think about is how excited I am to go back! Food was delicious, onsen was beautiful, and the rooms were spacious and relaxing. Customer service was top notch. Great getaway from busy Tokyo!

Should provide some free shuttle bus service to go to tourist attractions

Food can be improved

Kowakien Ten-yu was amazing. The place is very clean, staffs are extremely friendly, and amenities and food are great. I would definitely visit again.

Loved our stay. Courteous and polite staff. Great favorites. Very clean. Nice big rooms with awesome private and public onsen options. Breakfast was wow! Complimentary shuttle bus, ice cream machine and tea in lobby, location up in quiet hills…10/10!

Wow! Free ice cream machine upon arrival. Gorgeous gardens, beautiful outdoor private onsen where you can view the mountains!

Good: The room is well designed with contemporary Japanese style. Suggestion for improvement: power points at bed front is located in a small cabinet box which is not usable for bigger adapter. Other PowerPoints are not conveniently located

Wonderful 1 night stay at the Ten-Yu. Both onsen facilities were beautiful and unique - amazing outdoor bathing experiences. Large well appointed rooms (even the standard room) with private balcony with bath. We enjoyed our forest/garden room with a view of beautiful fall foliage and sounds of a flowing river. Free wine, tea, and ice cream available in the lobby. Loved wearing our yakatas around the property. Breakfast was outstanding

We had a great time at the hotel.

good

The resort is new, clean, tidy, service great, food is good, freebies of icecream, welcome drinks, onsen environment is good. The only comment is it's a bit far from the station though it provides a shuttle every half an hour back and forth. After all, it's facilities are good.

The hotel was great, the staff are super attentive and go above and beyond to assist. The surrounding areas were very clean and well maintained.

Schönes Onsen Hotel

I will be come back next year

Very friendly staff & food are excellent

Very clean, very comfortable, extra hospitable. Will definitely come back again.

Best onsen hotel in the world!! We love the hotel and will come back,

Excellent staff at a wonderful Hot spring resort

The room was great, overloooking the valley. The open air bath in the room was super nice, room was quite big as well

The amazing place...Love it.

It was an all round great stay. The staff team were very attentive and thorough. The facilities were top notch also

Excellent facilities. Friendly and helpful staff that speak English. The breakfast buffet is nice, and there is a free shuttle service between the property and Gora station for easy access to the ropeway. I recommend bathing as several times a day each day of your stay, since the public onsen swap for men and women every day.

We loved everything about staying here: the onsens were stunning, the food was delicious, our room was comfortable, and we felt so taken care of by the staff here. We only wish our stay was longer.

I had a great time with my daughter at your property. Thank-you

Absolutely beautiful and relaxing place. Especially love the mountain view from the onsen.

We had a very nice stay in Hakone and at Ten-Yu. We had 2 nights at Ten-Yu and every aspect of our stay lived up to our expectations. There is a shuttle from the Gora station which we used to check in. To get around Hakone, we used our Hakone free pass and there are bus stations located conveniently around Ten-Yu. The meals were great and they style wasn't traditional which may be better for foreign tourists. We loved the breakfast buffet and it's offerings are amazing for a breakfast!

Amazing hospitality. A great mix of modern and classic style. However does get pretty busy.

Best Onsen experience ever: the hotel has Onsens on two levels. Men and women alter which ones they use daily. On each level there’s an outdoor onsen, one faces the mountains, the other faces a 50-foot waterfall. My room also has a private one one the balcony.

Nice short stay in Hakone. Loved both of the hot spring baths. Staff were very friendly and helpful.

The service of this hotel and the amenities provided were great. Every employee that we came across was very friendly and willing to offer assistance if needed. We had the abalone and lobster set meal in our booking, and we had booked to stay 2 nights. On our first night, we were very wowed by the presentation of our dinner and super impressed. On our 2nd night, we were less impressed as it seemed to have less effort and thought put into it. I was also able to check out the public women's bath on both floors (the hotel switches the gender's access each day so that everyone can try out both open air baths). The one on the 5th floor (IIRC) was amazing. It overlooked the green mountains and was very private. I only wish I was able to take a picture of the spectacular view. We purposely chose this accommodation for its private onsen experience that it provides in the balcony of our own bedroom, as well as the modern/traditional Japanese vibe it offered. We also enjoyed that there was essentially an AYCE ice cream machine available (from their vending machines). All you had to do was ask the front desk for a coin (or more if you wish). There was also a nice small garden to walk around in, and at the lobby was a feet soaking tub to sit and enjoy the view while drinking a refreshing tea or hot coffee. For our first private onsen experience, this was great. Would recommend!