The F&B Manager Manish was wonderful and helped us a lot. Special compliments to Mr. Saksena and Manish.

The location was excellent

The toilet was broken and couldn't flush. Despite several reports to the front desk, no one came to repair it. It looks like the entire hotel was having the same issue because I heard another guest shouting at the reception on the same matter. My room had several large structural cracks, and you could see the outside from the cracks. It's dangerous and could collapse. The hotel is advertised as full board, but they make you pay for water during dinner. The air strip is 5 mins drive away, but you are required to pay 30 USD per person for a drop off. Even though we were told that we would be taken to the airstrip at 2.30 pm, we didn't leave till 2.50 and almost missed the flight. The driver was driving like a maniac to make up for lost time.

Beautiful location, with a hippo pond in the garden. Very friendly personnel

We didn't realize there was only a buffet, so we had booked a B&B. We couldn't change that and they charged us 25USD per meal. Even though most days for breakfast or lunch we just had a small soup. Would recommend booking all meals up front as you will want to eat all the meals there (there are no other options inside the park)

Everything was incredibly perfect and if we had not booked our next stay on our tour through Kenya we would have liked to stay at least one week. But we will come back to this wonderful place! Thank you very much to all the friendly and attentive staff!

Absolutly nothing!!!

A great location in the middle of the park

Electric and water both went off occasionally during our stay.

hippo pond

the excellent conduct of staff and their timely reinsert

lack of cleanliness inside the chalet

Close to safari in Masai Mara.

Disgusting Indian food. Lousy breakfast, not even yogurt. Poor cleaning. Door could hardly be opened/closed. Laundry discolored and ruined by laundry service.

meals were well prepared & layed out

persistent cold water in the cold evenings. missing window panels & noisy fan

The location was good.

The main building (buffet room and lounge bar) was very busy and loud, with kids running around tables and screaming during dinner. The food was exclusively indian, with no other alternative. With full board, I was charged for a bottle of water and for a regular coffee, including at breakfast - on the last day, when I asked for a machine coffee, I was served a nescafé and yet was charged extra.

Good location almost in the center of Maasai Mara. Beautiful ensemble of the buildings. Service was ok.

A lot of things to be fixed and improved in the rooms and even the main building. Loose or rotten wood planks at the "Elephant View Point". Poor breakfast and coffee and rather fair dinner buffet (all this comparing with similar, relatively high priced lodges!) .

The property is good

NA

Location is fantastic, staff are exceptional, safaris are outstanding. Would I stay again, probably not, but for the price you get what you pay for.

Rooms are very dated and could do with a make over. Food was OK, all buffet style so you won't starve, but exceptionally busy with little room to move in certain areas.

Great location, friendly staff,

Average food, power cuts

Everything! Staff were lovely, the lodge was beautiful, food was great with plenty of choice.

Can't think of anything

Location was great, food was good and staff were excellent

Linen is old and needs to be replaced. Lights out at midnight. Solar solution should be used as opposed to generator which is switched off.

it was right in the heart of an area of the Masai perfect for finding leopards, cheetahs and lions. great location

the service was uncomfortable. at the restaurant I felt like people were watching me so much. i couldnt sit in peace without 4 people coming over to ask me what I’m doing or what I needed… even after I already ordered. the store was an overpriced ripoff. everything about the place was overpriced for what you get. they dont serve any nonalcoholic beverages with the meals, but when you get the food to take away for safari they do. the rules the staff followed were strange and didnt make sense for the purpose of customer service. it wasnt all inclusive or even full board. how can you not include water in the middle of the savanna? its almost a safety issue.