I was disappointed with the level that represents the hotel, Four Points by Sheraton has downsized a lot

I did not get the room I paid for in the end, the room was very basic not worth the price

The location is great. The room was big.

My room was adjacent to another room and connected by a shared door, which was not very comfortable because I could listen to everything and the noise woke me up.

I like that there are many restaurants nearby and the Gallerias Mall is nearby that you can even walk.

Breakfast from card , fruit plate small and no change , poor ambient, room price high

I didn’t like that you only had one elevator that functioned. Waiting a long time in line for breakfast then you had to order. It’s a lot faster when you serve yourself, like it was before. This was my worst stay with you and I have stayed many times before.

Elevator was broken and long line for breakfast.

Location

The carpet, the bed was hard.

They would not accept any form of payment except a physical credit card. I was paying for the room for my daughter. They would not accept my card online, on the phone or in any capacity. They would not accept payment through Apple Pay, Venmo, Square, or Cash App. We had to wire money to my daughter- it took hours and much stress. This hotel needs to improve their customer service. I will never use Booking.com again.

It was clean. Pool. Treated nice by the staff.

Only issue was lady janitor. that was being rude cause we forgot our facemasks and started to make a big deal.

well organized and mostly clean

We loved the location, security measures and the friendly staff.

The hotel did not offer kid friendly breakfast options.

limpieza moderno

parking was full and not to close from the hotel main entrance

Location is great, shade parking, restaurants around and the mall right in front. Awesome staff and breakfast was good enough.

Carpet was very dirty, blinds dirty snd old, window was broken, you can listen noise from the main avenue.