The ladies at the front desk are very helpful and friendly. Especially Tamara, Irene, and the other Asian girl with the glasses. The hotel is located 850m from two shopping malls and eateries and on the TTC routes. The rooms are not huge but have everything you need in the very wel thought out space provided. The beds are comfortable, and the cleaning staff are attentive to your needs. Susan was very helpful and friendly and looked after us so well. The breakfast is amazing with so many items to choose from. The kitchen staff is on the ball, and breakfast each morning was a highlight. The in-house laundromat is very handy for our long stay, and the gym, which is not that big, was well equipped. The free coffee station all day long is very comforting and convenient. My boy enjoyed the computer station. This hotel is not very big, but packs a great punch, with everything you need under 1 roof. The complimentary shaving cream, razors, toothbrush, and necessities you might have forgotten were so thoughtful. This hotel offers more than most 4-star hotels offer. It was a great stay and we felt very comfortable here. Thank you for taking care of us

The pet friendly environment is not something I would recommend. It's just unhygienic to have these creatures in a hotel room. Animals belong outside, not in hotel beds or rooms. We had a leaking ceiling from the room above our shower, and water came pouring through the exhaust. It happened after 11 pm in the evening. I reported it, but the lady at the front desk said she would get back to me and never did. Only the next morning, when I went down to speak to the manager, did the new girl from the morning shift confirm that they should have moved me after the incident. The manager Ken didn't apologize. He just gave the front desk lady instruction to move me. I think they could have handled the situation better. No assistance was offered to move me either. Ken, the manager, seems to be a nice guy. He knows his job well, but he hardly ever smiles and is not very approachable. He just looks very stressed all the time. Maybe give the guy a few days off to recharge.

Beds are comfortable. Rooms are OK. Staff is polite. Free parking. WiFi is strong.

This might be just bad luck, but a large group of middle-school students/athletes stayed on the same floor with me and the noise they generated made it impossible to sleep. Music, running between rooms, shouting in the corridors, using profanities, knocking on doors as they play the game of locking each other out, bouncing basketballs. Imagine a large tour bus worth of teenagers staying two or three per room without apparent adult supervision. It's hell if you are trying to get some rest before a workday. This continued well past the midnight. I complained to the front desk multiple times and even asked to be switched to a different room. But no rooms were available. There was supposed to be a security guard walking the floors after 9 pm --- had no effect. Quiet time in the hotel starts after 10 pm --- no effect. Other than that, this is what you would expect from a Holiday Inn Express. 2 stars experience, but this is what one would expect. See the good things about the stay above. Breakfast is mediocre --- mostly various brown mush, with some oranges and apples --- typical of Holiday Inn Express. The location is poor; unless you have to be at this location like I was, you would not stay in this location. But there are not many alternatives in this location.

Clean

The accessible room was not ready

La disponibilità delle ragazze al front desk

Pulizia delle zone comuni migliorabile

Очень мягкие подушки и чистая постель.

Завтрак не добавляют ассортимент. Пришла за 20 минут до окончания завтрака не было ни омлета, ни бекона, ни синабонов, ни фруктов. Все закончилось и это никто не обновил. По этому поесть не удалось. В номере была проблема с проводкой, потому что не работал обогреватель. Мы замерзли ночью, был жуткий ветер и в номере было достаточно холодно. Температура бассейна тоже прохладная. Удивило, что нет тапочек((((

Over crowded, loud! Kids running in hallways all day! Stayed 3 days! Not quiet! Free Breakfast was crazy, people there were rude!!

Friendly, professional, helpful staff. Clean, safe feeling, comfortable room. Convenient to the highway and large parking lot on site.

I liked everything.

The bed was comfortable. The room was nice and clean. Friendly staff

My toilet in room 607 ran most of the night. We had to remove the lid and reach inside the back of the toilet to get it to flush and to stop running. Kinda gross, it did wake me up a few times.. I did report this to the girl at check out.