Pool and breakfast area

Location

Looked forward to the daily hot breakfast. It was always so good.

Everything was to my satisfaction and expectations. That's why we go back.

clean

breakfast

I can’t say I liked very much about the property, the breakfast had a good selection, and plenty of parking.

The hotel was not clean at all, from the general facilities that looked dirty, to our room, which was not clean or maintained. the room: -smelled -closets smelled and were not clean and tidy. - even luggage carts dirty. -bedding and towels were very worn out and need to be updated - pillows were shedding all over the room - lots and lots of dust everywhere, Obvs the room has not been cleaned or deep cleaned in a long time - the room is being lightly cleaned and many areas have not been touched - I fear our bedding was not even changed from the previous guests. - stains - walls cracking -carpets dirty in room and hallway -asked for some extra hangers, received broken, dirty Moldy wood hangers, all hangers in the rooms need to be updated - Covid cleaning not being done - fridge and kitchen appliances dirty - I took cleaning wipes and cleaned the room, the level of dirt, grime and dust was unbelievable. - the whole room felt moldy and musky. - the spare bedding in the closet, was smelly, Moldy and dirty. - we needed check out early for a family emergency, but glad we did. We could not bare another night there. -majority of staff of arrogant

Beds. Lobby

Hot tub was overly strong with chemicals it gave me a rash

Only had a short time to check in for an event. After getting my luggage and my family in a room, the lock didn't work we had to move rooms. the second room was not looking clean and smelled unpleasant. We didn't have anytime to get ready for our event due to time losses with the move of room etc. Needless to say we came back from the event and decided to get our belongings and leave With our two year old. We checked out at 2am. However what I can say was Ayesha at front desk is a real gem. She treated us with kindness promptness and is very pleasant. Excellent customer service. She would be the only reason we may trust coming back in the future if needed.

Close enough to the school that was attended during the stay

Everything was above satisfactory.

The facilities in the room made it feel like home

Would have loved to take breakfast in my room

The pool and Jacuzzi

The angry staff on the reception and the poor quality of buffet

The place is clean and it is a mini comfortable home 🏡

I am satisfied so far

I liked that all of the rooms are equipped with a little kitchenette.

The only thing that I didn't care for was the pull out sofa bed. It wasn't overly uncomfortable but the quality did not stand up to the standards I expected with the room cost.

The staff was very friendly and informative. It was a great atmosphere. Even with Covid still rampant I felt safe. Loved the security at night was vigilant and very helpful.

That we had to leave.

Great layout and beds. Front desk staff (Regina) and evening maintenance and housekeeping on Friday March 4 were professional and courteous.

The heat in our room was broken and needed a space heater overnight that only heat up one of the two sleeping areas. I had expected a discount would have been offered.