The location was perfect, close to the ferry dock, and the beautiful downtown area. Our room, the lounge, the cafe, and our balcony were comfortable, clean and attractive. The staff were upbeat, friendly, and so helpful. The staff in the cafe went way out of their way to create a positive experience for us. We really appreciated the level of service.

Comfortable bed Was great to be able to book free bikes Great location

A bit older hotel

Great food amazing staff. Fantastic location.

For the price we paid. I was expecting a microwave. Also a more comfortable bed. Pillows were uncomfortable as well.

Great central location Courteous staff. Clean rooms

Nothing

Hotel room could do with a bit of an upgrade.

Fathom restaurant was pricey and food was disappointing. I had salmon which was clearly overcooked, dry and probably cooked the day before. Serving salmon with a vegetable dish containing ground beef was ridiculous!

Front desk people amazing - made us feel very welcome

Cant think of anything - very clean and inviting rooms.

grand hotel and great location

great place, too expensive

everything was ok so far

The view was excellent and the beds were very comfortable.

Not many amenities in the room.

Was a bed to sleep in, no real extras pool and hot tub were ok.

Toilet had pee and toilet paper in it when we arrived, room service not available over lunch, view of city room was a view of nothing very special. And no room turnover was a disappointment in that bed made and new towels for the second day was something that left me unsatisfied paying that much for a room for 2 nights left me I satisfied with the overall experience.

Beautiful building and property. I loved the room on the waterfront. Umbrellas were available.

Plugs in for device charging in the room weren’t convenient for the beds. The pool/gym was also open to local members which I felt was a bit crowed at times but a great facility.

Loved the pier view off the little balcony

location & gym access

no microwave; no vegan options on menu

Location Christmas decorations were beautiful lovely sheets spacious rooms reasonable prices!