Location is superb. The staff was really friendly and the property very clean. We will definitely stay there again in the future. We will recommend them to family and friends

They were doing a little bit of renovation at the time, not a big deal.

The room had no desk, so no place to put your laptop. The room have no bench or stand for your suitcase. The room has no closet and only two hooks to hang coats/shirts/jackets. There was no TV guide printed out, you have to go to channel 16 and watch for a few minutes to see what was on and then remember the channels and go to that channel. The room was noisy, you could hear the people in the hallway and the people on the street during the night

Large room, 5 minute walk to town, bus stop right outside. extremely convenient and really comfy beds.

The only constructive advise I have is to have more information in the rooms - regarding bus timetables, local information etc. there were no instructions for anything.

Location and comfortable bed. No room facilities at all, not even cutlery or a plate.

Toaster, kitchen utensils

Room was great for what we needed. Bed was comfortable, staff did a great job of cleaning the room/bathroom. Underground parking was great. Hot tub helped the legs after a day on the ski hill.

A breakfast offering would have been appreciated rather than having to head out to the cafes every morning.

No wardrobe

convenience for parking, was just a normal hotel room the queen room with two queen beds. we have stayed here before and loved it, which is why we came back, but this time the room did not have a smart TV so that was disappointing a bit. overall we would still come back.

Room was nice and clean

Was a bit confusing 😕 and have to wait for staff at front desk and they didn't help us much with where to go

location was good and room huge.

Just a short walk to centre of Banff

Location, beds.

Air conditioner.

Good location - walking distance to restaurants etc.

Check-in was confusing- had to go to another hotel lobby to speak to staff. Hotel staff was rude and made me feel unwelcome.

best price in the area, good location, good underground parking

no closet or hangars, jail-calibre toilet paper. I realize it’s only a 2 star but for upwards of $300 a night, I expect far more. I’ve been in nicer places for less than half that price.

The sheets on the bed had about 6 rips in them.

Never was told there was a breakfast.

The person at check-in was not dressed very professionally