Really nice

Pool

Sound level in room. Could hear conversation of neighbor through adjoining door. Constant loud scraping on floor from second floor above room.

Front desk staff. Upon my arrival, the front desk was training a new customer service agent. Immediately, they stopped to assist me with a BIG smile and warm welcome. Yes, the room was nice, the place was clean, and the restaurant had great offerings, yet, there is not anything like a warm and friendly hospitality greeting! Both ladies began conversing with me as if they had known me forever. I needed a notepad for my conference- they got one for me. I asked for trash clean-up service, and within 5 minutes, housekeeping was in my room. And the location, there are no less than 15 diners within a 0000.1-mile radius. Everything that a guest would need is near. I am not sure why this hotel, the Cove is not rated 5 stars!

If I could have stayed a bit longer to enjoy the pool and the ambiance of the Cove.

Clean, calm, very nice staff.

One of the nights, rude children in the pool. Nothing to do with staff or facility

everything

This hotel was beautiful it was like I went it an island in another country. The guy at the desk was really helpful and nice. We checked in too late to get in the pool but I’m planning to come back just for the pool and bar !

Everything was great !!

Nice atmosphere

No free coffee or breakfast

I drove up to the property and turned around to book something else. The pictures of the property on the website look amazing, they are very misleading as to what you are going to get. It is a motel (not a boutique hotel!)has been remodeled and also in the middle of a shopping center with a grocery store, busy street etc. I was disappointed as I felt the website and pictures did not display and accurate representation of the property.

it was beautiful and clean.

no complimentary breakfast, even though it said there was on booking.com

Room was very clean.

I don't mind non smoking at all however it would be nice to have a small designated area for those that do smoke.

Nice hotel with friendly staff. Everything very clean. Had to re-book my last night because of very early flight from LAX and that was not a problem. They were very helpful.

neighbourhood isn’t the best of the best (it’s not very attractive as a neighbourhood) but i had no trouble.

Very conveniently close to downtown Long Beach - not necessarily in the safest - but the parking lot is closed off by several walls so it felt safer. The room and entire building was very modern and nice looking.

The walls are a little thin so at around 8pm on Saturday we could hear our neighbors talking pretty loudly. That wasn’t a problem later in the evening at all but I see how that could’ve been if we didn’t have the quiet neighbors we did. Turning the fan on at night helped drown out any noise from the outside for us.

Shower, nice

Bed, hard and noisy, also room above as was making to much noise can’t sleep

lovely environment

we were told not to walk anywhere around the hotel because it’s unsafe

It was clean

Charge for coffee? Was not what I expected. Won't stay again

Lovely and helpful staff. Parking was safe and good (sometimes not enough spaces but generally found a good spot). Looks like a lovely resort. Love the outside fire pit - but generally was occupied quickly.

The pool area was dirty, the lounging cushions in particular. The bathroom towels were tiny in the room.

the hotel is very nice and the rooms are big and comfy

the price

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I loved everything in my room. Great stay

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