I liked the location of this hotel, and the fact that we had a balcony.

The staff originally told us that the room deals we saw online were not available, so we hung up and booked online at the price we found. There was garbage left in the ice bucket and some hair left in the bed. The beds seemed clean so maybe it was from housekeeping (or maybe that’s what I told myself to feel better). There were also bugs in our room and we couldn’t tell where they were coming from. Not sure if that’s a southern BC thing or not, but it wasn’t pleasant to deal with.

Location OK.

The "gym" was bad, they said it was "under construction". The breakfast was bad, just a couple of snacks in a paper bag. The A\C was noisy. The shower was bad. Both the gym and breakfast were not was advertised.

The rooms were spacious

The showers from two different rooms were plugged and the first room was dirty. The staff does clean, a blonde lady doesn't care at all about the condition of the rooms. If you don't place the request, the room doesn't get clean or towels changed.

It was close to downtown

Older carpet in the room

We did not like anything much on site at this hotel. Staff was not very helpful when we asked that the washrooms was dirty when we checked in . Staff said they will check with cleaning lady. They did not send anyone to clean or to give a discount or to help in anyway.

Breakfast was horrible , no coffee, no water bottle, They just gave a juice box, a cookie , a muffin, 1 yogurt Even a child would NOT eat that My family was very disappointed and disgusted by this place Please do NOT GO TO THIS HOTEL I paid $ 175 for 1 night it's worth $ 30 a night

Rate of the room when we booked

Smell like cigarette., very old carpet in the room. No front desk officer waiting at front desk I have to call several time for about 10mins

Price

Nothing

It wasn’t clean. There was weed smell in my room. Bathroom was too small. Breakfast was not good at all.

Need to improve rooms and cleanliness of the rooms

Wasn't good. I was ripped off.

Didn't get the upgraded superior queen room with balcony promised by booking loyalty program. Front desk guy said he was manager upon complaining in morning . Said he could do nothing after the fact. No power to do comp.....liar. He said I was free to leave after I checked in night before on a non refundable booking. I got a unwanted run down room with skylight waking me up bright at 5am after a late 11pm arrival. Robbed me of sleep. Charged me 15 dollars on top of booking rate. I am a military veteran and was treated disrespectful after they ripped me off

breakfast was served in a brown bag with kids meal sizes,not professional at all

breakfast served at a real dinning area with made meals on the spot

All from walking into lobby.great staff .comfortable rooms great location easy to find

Everything was great.no complaining

Every thing was awesome

Nothing

I only picked it because it it was cheaper than most and had a restaurant, pool and free breakfast. After I arrived, I started getting emails that the restaurant was closed, so was the pool, and no breakfast.

When I went to my room, the deck was filthy, with scattered cigarette butts and about 2 doz. empty beer cans and 1 dirty chair. I asked the front desk to move them and they said, in the morning. The bathroom had hair in the tub and sink. I expected the place to be old and undated but I expect cleanliness. Also, desk service was very condescending and had a smirk on his face when I was telling him my concerns. Another thing, the evening I stayed, I couldn’t phone the front desk as the mailbox was full!

There was no breakfast restaurant. And the bar also has been closed since covid.

There was also alot of homeless people in and around the property.

Comfy bed and pillows

Had homeless ppl in gated area trying to get in... Couldn't take my dogs out because I felt unsafe... Told front desk and was told it's ok it's safe ...

Bed was pretty comfortable for me and my husband. The room was clean, bedding was clean.

Would have liked the pub or restaurant open. I don't understand why they do not open the pool/hot tub Covid restrictions are long over with.....open up the facilities already. This was our second stay here but next time we will go to another hotel so we can use the pool/hot tub and have breakfast.

Bed was really comfortable, view very nice. Free yoga class in the morning, staff were outstanding and Share was most helpful and proficient. Close to all amenities.

The hotel needs an uplift, freshen up with new paint and maintenance .

We had a great night at the Riviera...We stayed in a king room on the 4th floor. It was spacious, quiet and the bed was super comfortable. It was like a small suite with a large couch, a sitting area and even a balcony! My husband was impressed with the television package and he was thrilled to be able to watch his hockey game on TSN! The bathroom was large and impeccably clean. It was very warm during our visit in Vernon and yet, our suite was blissfully cool thanks to the efficient air conditioning system. The hotel is easy to find near a large grocery store. Lots of shopping opportunities nearby and restaurants. The staff was very professional, efficient and friendly. Matthew and Patrick, in particular, were very helpful. I would highly recommend the Riviera Plaza & Conference Centre. It provides excellent value for money...

The hotel is located at the corner of two busy streets. We can hear a bit of traffic noise, especially at rush hours, in the suite in account of the big patio doors. That said, it didn't bother us because the noise of the cooling/heating system covered it up. But, perhaps, it could be an issue during the spring/fall season...

Clean with good location

Hotel is a bit dated. They never answer the phone and would be nice to have a cafe in site.

Had a few fitness equipment that allowed me to work on my knee therapy. It allowed us to bring our two small dogs.

The rooms smelled like someone was smoking in the rooms. Pool and spa not available 😕