the location

The beds were 3ft high making it impossible to sit, one had to climb over. The bedding, while clean, was brown in colour and wrinkled. At 4AM the fire alarm started beeping intermittently, preventing us to sleep. With a beige walls and dated decor and furnishing, the experience was one of a roadside motel and not a $250/ night hotel. We were not compensated for our discomfort.

Competent and polite personnel, good location, particularly quiet room with excellent cool temperature coming from outside during the night, so no AC was necessary. V quiet. Slept very well. Excellent room service, always two new towels, very professional service.

The window was tiny and it is all carpet and elderly bed blankets. Also it was not possible to leave the water on in my sink, as it would always automatically turn off, which was a bit unusual. Costly, despite shared bathrooms.

Location was great. Very easy to walk places, plus very close to public transport

That there was only 1 bathroom on my floor for women. Only cleaned in the morning. In the late afternoon when I mentioned the dirty toilet, they didn't want to know. When I mentioned it the next day, I was told I could go to a different floor. Who wants to do that in the middle of the night.

Paying $350 a night for a room without A/C, tv bathroom and shower is unbelievable

See above

Great location, right in downtown Vancouver; The hotel in itself was clean and the staff was nice and friendly

It's a very old hotel, rooms are very tiny and no air conditioning so it gets really hot in the summer. Definitely not worth the price and there's only 1 bathroom per floor.

The 3-11 staff member Simon was exceptionally helpful. I couldn’t get our television to work. Simon was so helpful that after the verbal suggestions he gave didn’t work, he actually took the time to come up to our room and fix the problem himself. I watched Simon give extremely helpful information to another customer that was seeking a specific item. Simon was able to tell him exactly which store to go to. My wife and I were interested in finding a reasonably priced and convenient way to get from the hotel to the airport. Simon was able to give very specific directions to the train station, and very specific instructions about the process for ticket purchases and routes. My whole experience with staying at this hotel was deeply enhanced by my interactions with Simon.

The female staff (I didn’t get her name) was not helpful in recommending options for activities and transportation to activities while we waited for the check in time to arrive. She seemed like she was either overwhelmed or possibly just had difficulty understanding that since this was our first time in Vancouver we wanted and needed help with information to make the most of our “short” time there. Very unhelpful interactions with her. The room did not have A/C, and it was a very hot day. Thank goodness we had a small fan to move some air around.

The prime location and the friendly staffs. Such a cozy place

No air conditioning!!! Even though in the spring and fall, you will never need it, but in a hot summer afternoon, you might still miss it

Staff were fantastic, room very basic and in need of refurbishment. Wasn’t unclean but because everything is old and in need up painting or updating it makes it feel like it could be a bit grimy. Location is good. Stayed in room with shared bathroom but multiple bathrooms not in order so not really acceptable.

Bathrooms and size of bedroom

Very good location, and it had a sauna (which I didn't get around to using)

Very expensive. Room was too hot to sleep in comfortably and the window opened to a noisy air conditioner unit (which someone must have enjoyed). No breakfast but a supermarket at the end of the road. Bed was not in good condition.

The location was excellent so convenient for a walk to the shops, waterfront, public transport and many other attractions.

The laundry was “out of order”, as was the ice machine. The rooms were a bit dated but spotlessly clean.

Very nice friendly staff, we had an emergency and they helped us dealing with it in a profesional and friendly manner

Very clean room.

I do want to have private bathroom. I prefer to have breakfast.

Really helpful staff

Nothing

The staff were nice the room was just adequate but for the price?

The bed was small as was the room and quite dark. It was advertised to have breakfast included but there was no breakfast.

The one staff member I met was really helpful.

Wonderful hotel with very friendly staff and free parking in a fantastic downtown location. Lots of different room arrangements. I had a very pleasant stay here.

Stayed here just to be close to the airport before our early morning flight, was pleasantly surprised by the hotel. It is very lovely and has a quiet and chilled vibe. The location is fantastic (definitely one of the nicer parts of Vancouver), and the staff were very friendly. We even ate at the restaurant next door (would recommend) and the front desk managed to get us a 15% off discount!

Nothing.