Beautiful lobby, clean gym and pool

Thin walls, neighbors were very loud and even when quiet- the tv being low is still audible through the walls

The view was gorgeous!!!

Staff was uninformed about what package I purchased. I was told I did not have the bed and breakfast package, after asking twice. It was not until the next morning at check out that staff caught the error and refunded the difference. This took away from my experience. Nothing extra was offered after paying over 400 for the room. The room itself was quite dusty. There needs to be a thorough cleaning of spaces by the fridge, by the TV and vents. I was disappointed in not being able to access the internet for the ability to add Netflix. The app kept trying to connect to a TV in another room. There was also no options for anything after 11. Staff at the front desk was not welcoming, did not explain anything. I had to continually go back to ask questions. The valet did not assist with getting my luggage in my truck upon departure. They simply walked away. I was left to assume that this was because they thought we were not going to tip, so I put my 100 bill for their valet services overnight back into my purse. I was truly disappointed in the level of service and hospitality after spending quite a bit of money for a one night stay. I would ask that staff be made aware of this as this was my first night out after tragically losing my 24 year old son in August. It was my first mother's day without him.

it was ok

We came for a weekend away and for the Holland Tulip Festival but the unpleasant events during the night ruined completely our experience. At about 2:30 am a domestic dispute broke out between a couple in a neighboring room. They were both screaming at the top of their lungs for over 2 hours, often it seemed that it had gone from verbal violence to physical violence as the walls were shaking and you could hear things being thrown, people or things, who knows. Security came 3 times and the couple was finally evicted. Too late however to get any kind of sleep. It was absolutely horrible and the slow actions of security could have led to serious harm to either person fighting or other guests if they had gone out to check or talk to that couple or if guns had been involved. I found the hotel security inactions actions completely irresponsible and why was the police not called? At checkout, we complained about the lack of action and the impact on our stay and the hotel staff offered a "possible room upgrade" on our next visit. There won't be a next visit.

Beautiful hotel, great food, helpful staff.

Pool wasn’t very warm.

Nice toom

View from window was awful.

Location

The cost

Proximity to the conference attended Friendliness of the staff Restaurant options and quality of food

Parking Fees Having a microwave in the room would have been beneficial

The bed was very comfortable, and the pillows allowed me to sleep all night. The view from the window was oversaw by the waterfront very good. There was very little noise from other guests throughout the night. The maid service was excellent..

The bathroom sink had fine crack on the inside bottom, recommend replacement. Construction was ongoing inside the hotel and outside the hotel which was inconvenient getting around the conference rooms on first and second floors.