I like the view and location with lake

Room was so dirty, There were lots of fly or dead fly in the room and on the bed and no body remove it before us special in corona time. We arrived at 8 pm and we were hungry but staff did not allow us to have dinner as they said we have to book before. it is funny you should book the dinner before you have plan to book the hotel. The worst scenario, they charged us two times, they said booking.com don't pay us. I don't know why booking.com should charge us while they don't pay the hotel. Note: people who want reserve this hotel from booking.com, first make sure who will charge you. we paid to booking.com then Hotel charged our credit card on arrival more than booking.com. they supposed to pay back but almost one month one month after our trip and nobody pay back our money.

The view and location and cleanliness.

Sundry expenses like breakfast was expensive for what we got. Beds not made and is a basic hotel expectation.

We booked a chalet : balcony with 2 armchairs, spacious room with comfortable queen size bed, full finished bathroom with shower (everything rustic with modern accents). Great view of the fjord of Saguenay from room/balcony, beautiful nature and nice trails. Gastronomic tasty supper. New pool; we did not use it but it is a nice addition to the resort. Ste-Rose-du-Nord : better choice for fast food if you get there.

7 km gravel road from the motorway to resort; some spot recently repaired very difficult for a small car, 4x4 recommended. Duvet cover had disgusting suspect spots (message for hotel stuff : clean them or do not use them, please), we found some hair on supposedly cleaned sheets. No choice for food : fixed-price menu for breakfast (14$/person) and supper (36$/person); you like it or not, not the hotel problem (15% service added to the bill and taxes applied afterwards). For the continental breakfast everything was counted (except for coffee) and lot of sweets. Very poor choice of menu to start a day. Very expensive fast food dinner (ex. 25$ a burger menu, 20$ a poutine, taxes and service included, etc.) Wine overpriced 3x or more (ex. Chevalier de Dyonis 36$ cheapest bottled wine on the menu, 10$ at SAAQ), house wine about 20$/0.5L not available. Poor bar choice : ex. asked for a cappuccino, not available. Service for guests closed after 9:00 p.m. Wifi in the lobby only. Booked the chalet on booking.com about a month in advance and paid in full. Charged again at check-out, because the booking.com did not provide adequate payment to the resort, as the hostess explained to us. Very annoying now to spend time to get refunded and for the follow up. Not nice !

Fantastic location and view

Staff not so friendly / customer oriented when compared to other locations, especially at the reception

The location is absolutely amazing. The view from the room over the river is as stunning as the view from the restaurant or the swimming pool. The food at the restaurant for diner or for breakfast is very good and the staff from there is very welcoming.

The staff at the reception is not very pleasant even if he’s polite tho. You have to pay extra to access to the swimming pool and the sauna. You’d also have to pay extra to use the billard board and the other games. Strange and unpleasant for a 4 stars hotel. Also, the WiFi is not available in the rooms.