Very Comfortable Bed Great pillows and blankets

The breakfast was very slim on choices, there weren’t any plates. My son found a pill next to the bed when I brought it to the staff they said “oh, sorry you could’ve just threw it away.” Then my son also found peanuts by the bed, there was ashes on the balcony and the room smelled like cigarettes. Just wasn’t very clean.

The staff and location.

Dated, paint peeling off in room, it was dusty couch dirty. Breakfast was not up to standards of Hilton.

Location was great

Staff was unpleasant and the room wasn't clean and I never received my deposit.

Unfortunately my guest did not stay because the General Manager, Ryan Blake called me at 3pm and advised there was a problem with some of their room and they didn’t have a room available for my guest, I had to find another hotel at the last minute. I’m requesting a refund since the Homewood Suites canceled at the last minute. Please respond to my request for a refund of monies you took from my card. My name is Louise Wood, 614-893-2868 or [email protected] I also have reservations on 4/11-15/2023 for another guest that was booked through Booking.com that I’m afraid May be canceled at the last minute too, I really need someone to contact me ASAP,

location

the pool was dirty mostly my 3days there

location

The room needs updating. The shower drained slow, the closet door was broken and we have to fix just to get one side opened. The ceiling fan didn’t work. Just generally looked old and dingy.

We liked the location.

Our room was not clean at all, it was honestly gross. The mattress for the sofa bed was disgusting. When we arrived to check in we stood in the lobby for almost 30 minutes waiting for someone to come to the front desk to check us in. Our room key kept not working time and time again.

The kitchen staff were so friendly, I think her name was miss Bernice??She said she's 61yrs but extremely nice especially with my son 💙

The room was extremely cold.2 days of living as an eskimo wasn't what I signed up for. I called the help desk and I felt dismissed, all she said was no maintenance was available at the property and they were going to find ne a space heater. I waited and no one showed up even though I was concerned as to how many more people would be using space heaters in their rooms?That would be a disaster in the making, glad no one brought any but also wondering if they provide space heaters.

The staff were friendly. In particular Nicki. She was nice and always willing to help. She went out of her way to do the very best she could. She is above and beyond.I would also say that Columbus is the friendliest city I have ever visited.

There is a smell of Marijuana all throughout the halls of this hotel. Smoking and vaping is not allowed but smoking pot seems to be ok not be enforced and the smell is strong and constant. My air conditioner glitched the whole 3 days we were there. It worked sometimes and sometimes it would get very hot in our room. The cleaning crew did not vacuum our room and there were chunks of dirt in the carpet and we had no toilet paper and some other things were not stocked so we had to ask for items. Unfortunately for breakfast there were only eggs sausage waffles and oatmeal for hot foods. There were also muffins and such. This could be a very nice hotel but it has some issues to work on.

breakfast

front desk staff

Reserved a king bed, room 201 was not

Room was nice size.

the sleeper sofa didn’t have sheets and cover in room, call down to desk for some but they never brought them to our room as they had said.

It was all good