Location to the airport was great

The carpeted floors were filthy in the lobby, hall way, and room. I didn’t take off my socks because of it.

Nothing

Rude Staff, breakfast was never replenished, hallways smelled of weed, front desk was notified and he said it’s all the time. Very dirty and out dated.

The location, price, and comfort of the beds.

The bath towels way too small

The service was nice overall

Had a problem with the TV channels wasn’t able to watch my team football had to go somewhere else. Very disappointing about that. There was nothing front desk to do about it other than that everything was OK.

We were in Columbus for a concert, and the distance between hotel and the arena was fantastic. Also the hotel was right off the thruway, so it was super easy access. The front desk staff was decent.

The hotel needs a lot of updating. They didn't refresh toilet paper and tissues, so we had to go down to desk and ask for more. The bath towels were a little bigger than a hand towel, very thin and dingy. The toilet seat wasn't clean, and I'll just leave it at that. The bathroom floor was dirty like it was cleaned, but then someone walked all through it with dirty shoes. I went for a cup of coffee before we left, and the area was filthy as though it's not been cleaned for quite some time.

Location is fine

Breakfast area not cleaned and Breakfast was terrible. Visible dust everywhere on the surfaces of the furniture. Had to go out and purchase my own wash clothes and towels just to shower because they were all out and was told they would bring them once they are washed & dried never happened despite me complaining about it on their system text.

Locations was good fir me. Breakfast was good

The hallways smelled like pot. They were really bad.

The free breakfast was delicious

Musty smelling rooms.

The location

Upon arrival, we were not greeted. The staff was having a whole conversation about her personal life and did not engage with us. The room we were in had a strong odor. The a/c was not properly working, and the beds were hard. The breakfast was a disappointment. I expect more from a choice hotel and especially for the rate we paid per night. We will not be staying here in the future.

Convenient

Fake nails in the carpet that did not belong to us. Watching of the staff at the continental breakfast blow in to the waffle maker.

Quiet and clean

O my complaint is the computer system, was taking long for computer to load but other than that everything good.

Easy access to highway and clean and comfortable.

No frills, not enough towels for the room.

It includes breakfast, which is typical. The room itself is spacious.

No staff was available when I arrived. The facility was quite old and dirty. The furniture was old and dirty. The floor carpet needs to be replaced. The bedding was a bit wet.

Cheap rates

Bathroom needs updates. Plastic surround in the tub was patched and looked terrible. Door wouldn’t shut on the bathroom either

Clean Helpful staff

Couldn’t find ice machine on second floor

Location. Nice manager

It took 45 mins to get checked in. We had two rooms. One was clean the other was not. The manager upgraded our room while we went out to dinner. She gave us the keys before we left and said it would be clean when we got back. When I tried to enter the room the key would not work and there was someone else in our room. I understand this is not the managers fault as she had the front desk person MIA for over two hours and the manager had to come in from home to work. I also heard while in line to complain about someone in our room that they had cancelled a guy’s reservation after he had already paid for it.

Location

Hotel ran out of breakfast daily, less than an hour after breakfast began. Hotel staff was never stationed at the desk. No towels in our room & when we asked for more they told us to come down and get them. Keys constantly malfunctioned. Staff was so rude! Room was dirty, urine all around the toilet base, pubic hair scatter around the floor! Would not recommend!

I would rate the room if I would've gotten a room and not have it canceled because they were overbooked when I showed up. Also was told it was my fault for using booking.com to book my room and that was why they could not make accommodations. Still waiting on my refund after 4 days for the cancelation fee. Had to spend an additional 200$ to stay somewhere else that night. All the front desk clerks have the same first name to avoid being harassed I think. After calling corporate they said it's not policy for them to cancel rooms and not make other accommodations. Also was told they were not updating their rooms properly for availability. Beware when u book here. They told me they book over 20% in case of cancelations. Which I feel like most hotels do but it was the fair weekend I guess and we were just passing through.

Breakfast was great! Tracy at the front desk was amazing! Everyone needs a Tracy. I’m not sure she ever left? Hard worker.

One elevator, not very clean, specially floors. Small refrigerator.

Had availability

Roaches in my room

Breakfast nice staff

The room was dirty and the smoke Detector was pulled off the wall

Location and staff

The beds were very hard and the hotel could use an upgrade.

Nothing!

Where do i start , elevator, broken the entire stay after a child he got stuck in it, and the fire department had to come in my room was not clean sheets stained like fresh stains, empty water, bottles, wet towels on the couch, and this was as soon as I checked in go somewhere else

Breakfast was great; Sheetz and popular restaurants are close by.

Stains on carpet in room and on stairs No face cloths available and front desk admits there was no laundry done Beds made shoddily; around toilets dirty