Staff was friendly

breakfast - tea bags but no hot water; no decaf coffee available; door to room was difficult to open; rubber trim was peeling around refrigerator door

the staff and Breakfast

construction

The accomodations were excellent. The hotel is quiet, clean, and in the desirable St. Johns Town Center. This is the ONLY hotel that my family and I will stay at when we are in town for my mother's doctors appointments.

I was overcharged for my stay. When I spoke nicely with the attendant, Andre'?? about it during check-in, he was rude, defensive, condescending, and argumentative for no apparent reason. We all make mistakes, but it appeared as if my pointing out his error, he felt that I was making a personal attack on him. He was NOT professional at all. After my family's stay, the manager promptly corrected the error, without delay, in a kind, courteous, and professional manner .

Excellent front desk staff! Great breakfast!

Hmmmm nothing.

All was well. Convenient and room was comfortable.

Curtains were hung over the air conditioning unit. Had to pull them up and tuck them so as not to block the air flow.

Nice to be close to St Johns Center. Breakfast varied day to day; most days pretty good.

1 elevator out Bathroom door wouldn't totally shut No luggage trolleys anywhere to be found on checkout

Breakfast was great & lots of choices. You can not beat the location, walking distance to great restaurants & shopping.

pool was a little dirty (leaves).

Friendlyness

The sink in the bathroom did not drain

location

The first floor was under construction and we didn't even have the stairs available for use. construction went on till 11:15 pm on a Sunday till I finally called to say when it would end so I can get some sleep? they stopped shortly afterwards. I was on the 2nd floor and could hear all the sounds of construction.

Housekeeping were very pleasant and helpful.

The first room we were given was under construction when we walked in. Housekeeping helped and said that the front desk was notified that this suite was not ready at the time of check in. We had to move in to a new room. This room was ready, however there was still a dirty towel hanging on the shower. I really hope it was cleaned well. The lights in the bathroom flickered all night long.

The staff was super nice and inviting. The place was quiet and in the perfect shopping location.

What I didn't like was the price. Even though I love the location, my room was too small to be $200. But I understand that prices have gone up on everything.

Staff was very friendly. Rooms were great. Great breakfast. Terrific fresh fruit every morning. Husband loved the meats and eggs. Nice variety of foods at breakfast. They are redoing all the rooms. We were in the older rooms, which were great. Looking forward to seeing the new rooms.

Very busy location. Great for those wanting to shop and eat out. Unfortunately we found a less traffic way out on our last day.

in remodeling and gave us twice wrong room requested

the check in process

The living room and dining room furniture was dingy.

We love the location and the staff.

Things seemed to be in poor condition. The door to our bathroom did not close. The toilet seat was not connected properly. There was no hair dryer in our room. We did let them know about all of these items but nothing was done to fix them.

great location to shopping and restaurants

You have to request daily housekeeping. We requested daily housekeeping however no one came we had to leave our towels outside our room. We also had to leave our trash outside the room because no one came to empty it.

The shopping area nearby was great.

There was a dirty condom in the pullout sofa my kids were going to sleep on. Disgusting!

Amazing staff, location is AWESOME, in room amenities, convenience to surrounding attractions

Hotel is somewhat dated, and in need of repair (although the maintenance tried everything they could to help).

I loved how all the staff was so helpful. It took 2 hours for us to check in dealing with something on my card, the first desk clerks were so nice, was so helpful and patient.

Only thing is after all the time it took to get checked in when we got to our room we noticed that it was a queen size bed and I know we paid for the King suite. With it being so late my husband said something the next day and because we was leaving the next day so there was no need to change rooms but they did accommodate with the price difference.... There's really nothing I can say bad about this wonderful hotel... Whenever we come back to Jacksonville you guys are our new home..