Staff was friendly and the room was clean

Pool was u see repairs

The breakfast was better than expected.

Food times. Dinner was supposed to be available till 11PM but got shut down at 10:15PM. Breakfast was supposed to be available till 10AM but started getting shut down at 9:40AM with some items being out well before that time.

The breakfast was great and the location to. Enjoyed everything during my stay staff and all the employees was 10 plus. I enjoyed my stay and experience at the Hyatt Place at Jacksonville florida Airport

Spacious room, actually tasty breakfast selection, friendly staff

Bathrooms are small and out- dated

Close to the airport

Towels missing Very old bathroom Front desk staff not welcoming Bad breakfast - dirty area for breakfast

The staff was great my family enjoyed each and every one of them they all made us feel at home, especially Harold Bays, the shuttle driver.

It was nothing we didn't like. We liked everything about the hotel.

Good location. Staff was nice.

Very small outdoor pool, bathroom was too close to the beds and breakfast wasn’t good

Staff very friendly and accommodating.

The room cleaners took the wash clothes out of the room and didn't replace them

The layout of the room made it cramped. Tiny bathroom with a dim lightbulb. The shower did not have a door on it and water spattered everywhere. The grout in the shower needed bleaching as several spots were black. The room needed a microwave. The bathroom walls looked as if they had been wallpapered over old paper. The first floor shared an ice machine with the kitchen so we were unable to get our own ice and had to ask the front desk to get it.

The rooms were nice. Breakfast was good.

I reserved my room online. When I checked in the staff requested my card again and swiped it . This in turn caused my card to be charged an additional 3 times. Could not access my money due to pending on my account. We left on a cruise and my account was in a pending status of over 600.00. Manager on duty refused to speak with me to try and get this resolved. It was not resolved until I got back on land 5 days later.

Nice room and clean

N/A

The front desk lady was so helpful

Staff are very professional and nice

Clean property with great rooms

Great breakfast, very good room

The entire staff were amazing! You can tell they all love their job and helping others. The food (breakfast and lunch) was delicious!

Everything was perfect! There's nothing that needs to be corrected.

The employees were very friendly and when we needed any extras, they were prompt to get them to us. The breakfast bar was excellent. The gym and pool were clean well. The location was excellent as it was close to a major shopping center with many options for dining and shopping.

I slept on the couch and there was a bad smell associated with the couch.

Employees were on point. Asked for additional towel and blanket and in minutes they were at our room. Just a great experience all around.

It was clean, quiet. The bed was very comfortable. Breakfast was good

There wasn't anything I didn't like

everything

Everything was great

My family enjoyed the spacious room, the on-site amenities, the complimentary breakfast, and the atmosphere.

Both bed linen were dingy. We requested an extra blanket and pillows for the pull-out bed but was unable to use them-smelled of urine. The next morning, staff was punctual in replacing all the linen. Other than that, we really enjoyed our stay.