The location for us when we visit Phoenix.

The property is great but rooms are tired & need help! In bathroom, hot water facet in sink couldn’t be turned off! wasting precious water! The sheets were very worn & didn’t look clean or feel fresh! The same in bathroom! Mold in bathroom on corner floor. The hotel is in such a great location! This hotel should be outstanding as it use to be! we have come to this Embassy Suites Biltmore for years & sad to see the decline!!!!!

The location was great. It was near to a shopping center with nice restaurants and AMC theaters. We felt safe going for a walk.

The shower faucet was loose, and it needed to be fixed. Staff were very attentive and friendly. The shower has a little bit of mold in the walls. The complimentary happy hour was very simple compared to other Embassy Suutes... chips, salsa, watermelon, wine, budweiser, and budlight (woke beer 😖 )

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The hotel was awesome! The staff is great, this is the second time we’ve stayed here and we will definitely stay here again.

We were there for vacation and booked the hotel for the Happy Hour, breakfast in the mornings and have stayed in other Embassy Suites in the past and had great experiences, at this particular location it was said that Happy Hour was daily from 5-7 PM drinks and snacks, you only had a choice of two beers, and only a few mixed drinks, the first night was ok even though we didn’t drink the flavor of beer they offered, Budweiser. The rest of the week the drinks were the same, there were no more snacks and on Sunday we were told there was no Happy Hour, when we tried to order pool side drinks we were told they don’t serve poolside even though they advertised it on the pool side chairs. We should have known not to expect much because when we first arrived to the Hotel we were 2 hours early and when asked if we could check in early they charged us $25.00 extra, we travel a lot and have never paid to get in early at any hotel chain, the room was ready so they didn’t do us any favors by having to rush to get our room done. We will not be staying at this hotel chain if this is the way they treat their customers,

Great location and nice breakfast options.

Dirty carpet in room

petit déjeuner inclus avec plats chauds à la demande

pas d'internet gratuit (10 $ mini par jour, n'importe quoi vu le prix des chambres) sauf si vous êtes membre Hilton ce qui ne fonctionnait pas dans mon cas.

Atrium was beautiful and breakfast was great

No A/C’s caused a miserable stay. Desk couldn’t switch us rooms and refused to give us a fan. Entire family was unable to rest as the room was 80+ degrees