We got upgraded to the “new building” pool side room. Huge room, and well presented and clean. Hotel provides voucher for staying customers for 20% off breakfast and lunch at Masons cafe which is just around the corner!

Union square area is popular with San Francisco’s homeless and we found lack of causal evening restaurants in this area. The hotel would benefit from an open bar / restaurant facility.

Location of hotel was central. Pool area was nice but not much sun in October!

Room had stale smell and no outlook which was quite depressing! Pool area was nice , would have preferred room outside as much more fresher and brighter

Location was perfect. We were made very welcome and staff including Concierge were very helpful. We were treated like individuals not numbers. We loved the pool.

Nothing

Location

Location was convenient. Pool was heated.

Air con on room didn't work. Reported it, someone looked at it whilst we were out, didn't fix it, didn't communicate anything to us, didn't offer a discount. At times we're uncomfortable in room due to temp. Overall an old, tired room with matching service. Nothing to make me consider returning.

Large bed close to Union square

quite basic with expensive car parking

The staff were nice and helpful. The location is good in terms of being close to places.

The view from the room is poor - in one room the window faced an internal dirty small yard. I asked to switch the room because it was next to the elevators and in the room I got, the window faced a wall (30 cm away). The streets around the hotel have a lot of homeless people - I did not feel safe walking there at night. During daytime it is better, but not so pleasant.

Excellent location, centrally located … to theater venues, art museums, recommended restaurants: Prubechu, Brenda’s French Soul Food, and Suragan Contemporary Korean, and easily walkable to the Ferry Building, for outings to Sausalito and Angel Island. The staff was helpful and friendly … when I checked in, Jason, at the front desk, handled my booking, and kindly gave me an upgrade. Fantastic, spacious suite. Jason said that the manager is from Hawai’i, and is looking to initiate a “Kama’aina Rate” for Hawai’i residents staying at the hotel. I have spread the word on “the coconut wireless.”

This hotel is ideally located on Geary, off of main Market Street, but being centrally located in the city, also means noisy all-nighters, yelling pedestrians at 2 a.m., screaming crazy people.