The hotel pool was under construction - like completely shut with a big chunk of the property off limits. Wish I had known this when we booked. Also, spa was quite snooty - wanted to go in the steam room w/o booking a massage and they were quite snarky about it.

Well decorated & spacious room

Terrible pillows, very thin blanket, loud. Dated.

we stay often. like the hotel. special local overnite occasions. this was the worst.

understaffed w wedding and busy these days. kept being told the wedding was the issue on items we discussed. hey. that is NOT my problem. and if that is the excuse- discount the rooms to others w issues.

Location and cleanliness of the hotel.

The front desk staff did not have a friendly or pleasant expression. He was flat and short with his answers. He just checked us in and did not offer any recommendations when asked. I also asked about any discounts for UCSD students, and he straight out said no, even though the website says they do offer a discount. The staff at checkout was the same, very flat and not friendly at all. I have stayed at Estancia 3 times in the past and even got married here. I always had a very pleasant experience at checkin and check out, but on this visit, I did not feel welcomed at all.

Good, but coffee is not so ...

Provide good coffee

The staff was amazing and the property was outstanding and clean.

My room service food was okay.

Beautiful

There were a few things that happened with the staff that will make me stay elsewhere next time. When I brought up my concerns instead of fixing it I was told over and over there was nothing that could be done. There was an issue with processing my card that was not an issue on my end. I spent hours on the phone with the bank for two days trying to get it fixed when it was literally a click of a button on the hotels end that finally fixed it. I cancelled my facial and was charged half even though I canceled it. I tried to call numerous times but no one answers the spa phone. Then they charged me bc it was less than 24 hours notice. The morning cafe is the worst food and coffee I’ve ever had.