It was horrible

Bed bugs

I didn’t eat breakfast

The staff didn’t have any hospitality at all. The pictures on the website were miss leading and wasn’t what I was looking for.

Parking & elevators

Nothing

Nothing it was the worst

Absolutely nothing!

Dirty rooms, broken beds, roaches. The smell of mold and mildew took your breath away! The pool and lazy river was disgusting to where you couldn't swim. No towels, you had to run up and down to get those and your key reactivated. When I told the GM Katie that my room wasn't the room I paid for and rented on Booking.com. She told me you can't go by the pictures, and 11 other guests were tricked as well. It's the old Bait and Switch! They offer this beautiful double with an ocean front view and then give you a dinky room with a bird perch. We had to shove boxes up under the beds to even be able to lay across them! Every person checking in with us went down complaining of broken beds and dirty rooms. At one point there was over 30 people standing in the lobby raising hell..One couple checked in and out within 15min. They had the luxury of being able to go spend 2000 on a room on such late notice. It's a shame people spend there hard earned money on a "trap hotel" like this.. Lmao Then had the audacity to call our room Saturday morning at 8:05 telling us they got several calls of the noise coming from our room. I said ma'am, we're just waking up. She continued to say well we've gotten alot of complaints. I said could it be from the room next door where 12 children and 7 adults are staying? Moving furniture around to 3a.m. in the morning? She hung up real quick. Bottom line PLEASE, PLEASE, PLEASE DO NOT GET BURNED LIKE WE DID. DO NOT RENT FROM THIS PLACE! IT'S A JOKE THEY CALL THEMSLEVES A "Resort"..

when I get to the hotel, the woman tells me that my room already had it she didn't give me any more explanations, just that she didn't know anything that there was no room for me. she saw my reservation was there and the only thing she said she didn't know anything she didn't apologize or anything she was being indifferent i felt like he was being racist with me, i'm not looking for a way to fix something or see what's happened, she didn't even get up from her chair. She was super relaxed and asked about my money and she told me she didn't know what to call where to book that blame was theirs

I had a place to sleep.

It took an hour and 45 mins to check in, even when I got to the front of the line I had to wait 25 more minutes because our room wasn’t ready despite us being there right at check in time. They only had one person at the desk and she was trying her best. The carpets smelled like cat pee, our phone in the room to call the lobby was not connected and was basically for show. We waited 15 minutes in an empty lobby for extra towels and linens, then a few more after we tried again. There was toilet paper and candy wrappers in the lazy river pool. Our door to the patio was broken and couldn’t even use it!!! DO NOT WASTE YOUR MONEY HERE.

no breakfast

no towels till 11 pm ,said ocean view, we don't get

close to family kingdom

tv did not work in bedroom or living room only one remote

Nothing

The hotel was dirty saw a roach and guy was selling weed at the entrance

The bedding; cleaning could have been better.

The rooms were comfortable an clean, very spacious. There wasn't loud parties, very peaceful.

It said check in was at 4pm. That was VERY incorrect. We got into our room at 5:30pm. We weren't offering an upgrade , but a DOWN grade to a smaller room at the same price.. umm no thank you.

good location

parking was not on location. I had to keep going downstairs getting my key serviced. tried to charge me more than the original cost room service never serviced. Our room had to go down and get towels.

the room was great and large!

the shower head had no water pressure coming out

nice beach location

rooms and building were dirty. bugs, trash laying in the hallway, holes in the walls.

proximity to beach

everything else

great low-cost property not a high-end hotel but the location and beach view was great.

the balcony and view

Absolutely nothing!

I didn't like the fact l paid 200$ for one night. That was supposed to be Oceanview. The room l got was small, my view was of another hotel building. An a parking garage. I had no night stand on my side, plus my heat didn't work in the room . Last but not least my toliet handle was broken as well. This one was of my WORST STAYS... I have no plans on ever booking again

Looking out at the ocean

Location was nice

Room was extremely dirty bugs in the floor, no coffee pot even after we asked to have one brought to our room twice and were told they would and our shower didn't even work . We told the front desk and was told we would receive a full refund to which now they state isn't in the notes smh overall a very poor hotel

The Oceanfront view was amazing

The bathroom toilet didn't work, there was a horrible smell inside the halls and rooms, the kitchen area had no dishes to use to cook, there was rust and mold

The room itself was nice be was not cleaned completely. When I checked in I went to view the room and found that the floor was not cleaned and found trash in a dresser draw. I asked housekeeping if they could come back to the room and they did so but didn't mop the floor.

Room was not cleaned completely. I requested that housekeeping come clean the room but they came and only threw the trash away that I found in a dresser draw.

staff

roaches, pool wasn’t usable, unfavorably people surrounded location,