Location and pool area.

The line at check-in took almost an hour. The beds were uncomfortable. The lines for breakfast took about 30-45 minutes just to get through... The towels in the pool area was almost always empty or only had a few.

The pool

The front desk service. If check in is at 3-4 PM. They need to make sure it’s at least 3 people at the front desk to make sure things go smoothly.

The pool area was great, the kids loved it. The rooms were good as well, it was close to the front desk and the pool area.

It took too long to get assistance from the front desk staff. The front desk was under staffed during the entire duration of my stay. We had a key card issue that never got fixed even after the maintenance man came and looked at it.

They had our reservation correct, beds were fairly comfortable. we did not do breakfast (left too early) and did not do any pool.

Non-smoking room smelled like smoke.

Nothing

Everything

The pool area was nice for our smaller kids and the location was good for what we planned to do.

The breakfast area was packed, so more seating would have been helpful. The breakfast area was not set up very well. The syrup wasn't by the waffle maker, and the food wasn't really hot. A variety of hot food items would have better, but instead, we had the same breakfast items both mornings we were there. Probably leftover and reheated. The pool broke down when we had planned to spend the afternoon there letting the kids swim. I was very disappointed and so were our kids. Guess we were just unlucky that it happened while we were there, but some money off of our stay would have been a nice gesture for not being able to use the pool when we wanted to. The worst part of our stay were the beds and pillows. They need a MAJOR upgrade. The pillows were lumpy, and the springs in the mattresses felt worn out and/or broken. We sat on the bed and sank down, so we definitely could tell they needed to be replaced! I pulled the mattress pad and sheet off half the bed, and they were so stained and yellow! Again, need new ones!! I got cold during the night, but there was nothing more to cover up with than the sheet and a very thin blanket on the bed. A nice comforter or duvet cover would have been nice. I wish I had taken photos of the mattresses to post here, but I only have a mental picture.

Close to food, train and mall along with shuttle service to and from mall and airport

The breakfast was very good, great selection, even for difficult eaters. The room was very nice.

The mattress was a little lumpy.