Really clean staff helpful breakfast was 10/10 liked there shuttle service and even drop you off anywhere within 3 miles for free

We spent an unforgettable holiday in this hotel. All the staff were very attentive and friendly, reception, cleaning staff, restaurant and bar waiters. The hotel has a very tasty and varied breakfast. Near the hotel you will find everything you need, parking, grocery stores and restaurants. It is convenient to get from the hotel to anywhere in Miami by car. The area where the hotel is located is clean and safe. We got the feeling of not just relaxing in a hotel, but being welcomed by a family. The hotel management does an excellent job and the quality of your stay at this hotel exceeds expectations. We have also stayed in identical rated hotels in Miami but did not have the same personalized service as a customer. We highly recommend this hotel for both business trips and holidays with children.

Customer service and attitude

Too close to the airport

The location, and the restaurant

The shower was not hot and poor pressure

The bed

My tv didn't work, house keeping only came to my room once, they didn't understand english

location

payment for parking

Beautiful and spacious, rooms were wonderful and the beds comfortable.

We had a horrible flight on the way from Pittsburgh, connecting in Charlotte, to Miami. (originally supposed to land in West Palm, but the flight was delayed, which made us miss our connecting flight). Anyways, we were exhausted (12 hours of travel) and were so happy to book a room at the last minute at your wonderful hotel. We were treated exceptionally well by everyone! The concierge was so welcoming, and the bartenders were personable and very professional. Your hotel is gorgeous and clean, and the beds are super comfortable. We had room service the next morning, (she was so friendly) and it was wonderful! Thank you! Thank you! Thank you! :)

I didn't like that we had to leave so soon! lol

the price of the food was too much .

clean

size of beds & bedroom

Staff was great. Room was just right.

The on site pool was closed the day that we were there.

The hotel is in a very convenient location - 20 minutes from downtown Miami and very close to the airport. The staff is very polite and the hotel's parking lot is very convenient.

everyone an everything

we couldn’t Ray longer

Good.

I am disappointed I did not receive my adjusted bill - due to a bar bill error. Was promised would be e-mailed to me, but to date not been sent. Reference Lynette, Reception supervisor.

good location, service and restaurant

n/a

The standing, the breakfast buffet

There is no toilet brush in the room. This is disturbing. It's a great hotel but a little bit expensive.