Muy bien pero un poco de limpieza mejor en los baños y toallas de baño

Mejor aseo en los baños

Location for us was perfect.

Parking could be a problem

Muy buena ubicación, en recepción hay agua saborizada y galletas, buena atención del personal, buen desayuno.

Me hicieron un cobro agregado, sin embargo, lo corrigieron después de escribir al hotel, no obstante, eso siempre es incómodo.

Nothing

Terrible customer service. Staff unfriendly. We booked room with two double bed for family of four they put us in room with one double bed with couch that we had to make ourselves in the bed. Sheets were not really bed sheets they did not even provide towels for 4 persons. When complaining at the front desk they told us that they were overbooked and we are lucky they gave us that room. Just for clarification we booked that room and paid for over a month ago. Room is very aged!

La atención del personal excelente

Las instalaciones se han deteriorado... Siempre que voy a Miami me quedaba ahí Pero no creo regresar

Si

Room was smelly !! On the sheet was blood and stains . I told housekeeping to change it !!! Trashes in the bin !! Extremely dirty and smelly !! Reception very bad no help with my problem!!! Very smelly and dirty hotel !!! I am manager in the hotel i never seen something like that !!!!! Bed bugs everywhere !!!! This is not 3 stars just 1 !!!! Never Again dont go there !! I lost a lot of money and time !!! Never !!! Thats terrible and dirty hostel not hotel !!!!!!!

Room was smelly !! On the sheet was blood and stains . I told housekeeping to change it !!! Trashes in the bin !! Extremely dirty and smelly !! Reception very bad no help with my problem!!! Very smelly and dirty hotel !!! I am manager in the hotel i never seen something like that !!!!! Bed bugs everywhere !!!! This is not 3 stars just 1 !!!! Never Again dont go there !! I lost a lot of money and time !!! Never !!! Thats terrible and dirty hostel not hotel !!!!!!!

Localização do hotel próximo ao aeroporto.

Muita humidade no quarto que não possui ventilação (abertura de janela). Tive que trocar de quarto porque o cheiro de mofo era insuportável. Pedi por 2 vezes a limpeza da acomodação, que não foi feita.

Ruido en la parte de arriba

La ubicación

Costo

Ubicación

A pesar de haber pagado desayuno, el lunes no hubo y el resto de los días regular. Limpieza de la habitación, era sólo a pedido..., no diario.

Olor d la habitación muy desagradable a humedad , y la cerradura d la habitación tardaba muchos minutos para q abriera a pesar q la luz estaba en verde era muy dificultoso abrir la puerta ! Se tomaba un gran tiempo lograr abrir la habitación ! Falta d mantenimiento importante

Ubicación, limpieza

No tiene incluido el desayuno

Location and cost.

That the standard room don't have microwaves for easy access to heat food. The room is not clean until every 5 days.

Perfect location

Not a friendly staff. Worst customer service ever. I booked a double bed room 5 days before and paid full at that time. When I arrived at 4pm they sent me to a room with 1 bed. Then they said that all the rooms are occupied, and they were sorry. Finally got my room which was too hot because the AC was off. I had to turn on and wait like 1 hour to get cool the room. In the bathroom I found the shower gel, shampoo and conditioner are in dispensable bottles which were almost empty. That room looked like wasn't prepared to receive guest. The property don't have enough parking spaces, also we have to park at own risk, and they told me that $15 will be charge to my account for parking.

Good location.

Safe wasn’t working, couldn’t be fixed so had to move rooms. Key cards didn’t work a couple of times so again backwards and forwards to reception. Had to pay for parking.

Overall surrounding

The items which are standard part of package (I.e. tea/coffee machine, shower cap, toothpaste, etc) were not kept in room. Instead it was kept with receptionist. She used to give such things which are very basic items upon customer request. It means if nobody ask, it’s a saving for them.

No thing so bad

No thing also so bad

I think the front desk receptionist is good

I think they need to improve the room cleaning, and there are no toothpaste and teeth brush in the room, I need to go to downstairs to ask. And no tea bag or tea pot in the room too. And also the bed sheet I saw some hairs

Location n staff was friendly

Breakfast not included should just charge for it in booking n make it available, that better

Everything

Nothing

Very nice staff, very accommodating to any needs

The breakfast looked excellent, BUT although they specified that it was included in my payment, I was never able to have breakfast because the manager explained to me that it was not included in my service, and I am not a person who claims this type of thing, so I did not have breakfast. and avoid a hard time for me I think there was a mistake in the list and I did not paresis in the list and therefore according to the manager I should not have breakfast there, and I did not have breakfast unfortunately, 2) my television worked perfectly, but no It had sound, I reported it, they fixed it and then it went without sound again, and I no longer report it, 3) MY AIR CONDITIONER WORKS \ BY CYCLES ON AND OFF, FOR VERY LONG PERIODS, SO BECAUSE IT IS THIS SUMMER TIME, I DID NOT FEEL COMFORTABLE WITH THE HEAT, I SUGGEST THAT THE AIR CONDITIONING WORK PERMANENTLY WHILE YOU ARE IN THE ROOM AND SO WE AVOID CLAIMS. BUT I WOULD GO TO YOUR HOTEL AGAIN I REALLY THINK WE CAN SOLVE THESE THREE LITTLE DETAILS, IT WAS PLEASANT FROM MY STAY TO VISIT YOU THIS TIME THANK YOU CARLOS LUIS MORALES

MUY POCOS DETALLES NO ME GUSTARON PERO YA SE LOS EXPLIQUE EN LA RESPUESTA ANTERIOR The breakfast looked excellent, BUT although they specified that it was included in my payment, I was never able to have breakfast because the manager explained to me that it was not included in my service, and I am not a person who claims this type of thing, so I did not have breakfast. and avoid a hard time for me I think there was a mistake in the list and I did not paresis in the list and therefore according to the manager I should not have breakfast there, and I did not have breakfast unfortunately, 2) my television worked perfectly, but no It had sound, I reported it, they fixed it and then it went without sound again, and I no longer report it, 3) MY AIR CONDITIONER WORKS \ BY CYCLES ON AND OFF, FOR VERY LONG PERIODS, SO BECAUSE IT IS THIS SUMMER TIME, I DID NOT FEEL COMFORTABLE WITH THE HEAT, I SUGGEST THAT THE AIR CONDITIONING WORK PERMANENTLY WHILE YOU ARE IN THE ROOM AND SO WE AVOID CLAIMS. BUT I WOULD GO TO YOUR HOTEL AGAIN I REALLY THINK WE CAN SOLVE THESE THREE LITTLE DETAILS, IT WAS PLEASANT FROM MY STAY TO VISIT YOU THIS TIME THANK YOU CARLOS LUIS MORALES

Location was handy

The room was very poor. Tired decor, the drawers kept sliding open, unable to open curtains, toilet got blocked and they did not clean the floor when they unblocked it