The beds were comfortable, the room was quiet and the barman was very efficient.

From start to finish, this was catastrophic. When we tried to check in, there was a systems failure which prevented the staff from allowing us into the room and then, when we got into the room, there was no internet. The hotel had no backup system to allow guests into their room - an old-fashioned paper system, for example. Then, when we returned to the hotel late in the evening, we were locked out of our room - a hangover from the system failure, we were told. Then - breakfast. We ordered and then waited an age for the food to appear. It then sat on the pass while staff buzzed to and fro, so the food was cold when we got it. Then the food was not as ordered when we got it, so it had to go back to the kitchen. The final insult was that the restaurant staff were unaware of the hotel billing system and tried to charge us extra for breakfast when we were on a B&B tariff. This is supposed to be a 4-star hotel charging over $300 per night. I have been better treated at a basic B&B.

Convenience

Nothing

The location was smack dab in the middle of Uptown.

N/A

It was clean, and convenient location to the Charlotte Hornets arena. All staff were friendly, even joking about me liking the Knicks.

Everything was great!

Ubicacion, limpieza

Very clean and comfortable room- front lobby is under construction though. But no big deal.

No vending machines- no small refrigerator in the room.

It was clean, the front desk was closed so I had to detour to checkin. Also, only 1 washcloth for 2 people. Comfortable beds, overall it was pleasant.

Not enough towels in room, only 1 washcloth and 1 room key for 2 people.

Great location to the Belk theater, staff was super nice, room was comfortable, and shower was nice!

Renovation noise was a little annoying during the morning, kinda sad we couldn’t go out on the rooftop either!

Great location to walk to the Spectrum Center. Super clean. Beds were comfortable. Everything was great!

Nothing

?

Breakfast was lame. Out dated facility

Location, clean, near to the action

Location

Dated room

Under renovation but still wonderful. Fabulous breakfast and friendly staff. Would stay there again.

Parking is super confusing. There is a nightclub nearby and it is LOUD outside even on the 10th floor until past 2am.

Great

The noise from street

Location was excellent and staff were very friendly. Restaurant was excellent.

No cold water - ran water for 10 min and it never cooled down below very warm. Door to room didn't close completely which is a safety issue - you had to be sure and push or pull it closed for it to lock securely. Reported this to front desk but not fixed during our stay. The walls are paper thin - man in the room next door was talking on the phone at a normal level and we could hear his conversation as clearly as if he were in the room with us. Same for people in the hallway just speaking normally. Ice machine on our floor was left unassembled so I had to travel to 2 other floors to find a working machine. Reported this and it was fixed during our stay. Card left on bed said we were the first occupants of a remodeled room but the comforter was stained and the handle of the blow dryer was very dirty and disgustingly sticky when I took it out of the bag. Room was supposed to come with a microwave but didn't. No quiet place to work on the whole property - lounge area had loud construction going on.

We attended a concert and the cook opened the kitchen and made us wings. I was very impressed especially since he is a award winning chef. That was a plus and he was soooooo pleasant. The reception staff was great. Made jokes gave directions to the arena. No complaints

N/A

Close to entertainment and restaurants.

The upper floor was under major renovations which included the removal of floor tile by way of hammers and drills. The noise throughout the day was overwhelming. This was not disclosed on the website. When staff informed us at checkin, it was described only as, “you may hear some disturbance near by”, when in fact the construction was directly overhead and lasted most of the afternoon as we were trying to rest to go out for the evening.

The extremely loud music coming from the bar or bars next door.

Breakfast was ok, but overpriced. Location was fine.

Bed was uncomfortable, room had no chair or couch except the computer chair.

Location was great!

Construction was going on.

Convenience, and friendly staff.

N/A

The location was great and the room size was acceptable. The hotel was neat and was a great place to be. Even the decor was superb. The staff at the reception and the concierge was very helpful and friendly. Unfortunately we do not remember his name. This place was ideal for me because most of the attractions i wanted to visit were very close walking distance, Nascar museum and museum of illusions and even food outlets.

I guess there was nothing.