The fitness room was nice. The breakfast was good and coffee

I didn’t like they put me on the 15th floor. I really felt unsafe when we went outdoors and I did not like the vallet service . We had to unload right there at the driveway of the garage and every time we needed something we had to tell them and they would accompany us to the car like we would steal. I felt we should have had a choice and they wanted us to tip them every time they got our vehicle and the cost was $40.00 a day a bit expensive. I am afraid I will not be returning

The location was excellent and the comfort was superior . Stay super friendly and breakfast was very good .

Nothing really

Location

Misleading ....Bar was closed ( one reason we booked here ) frt desk girl said everyone was in shock because the bartender was hit by a car a cpl wks prior , upon ck out I asked at ckout why it was closed & he stated " remodeling the bar " ....ripped curtains & other curtain falling of rod....black mold around shower tile , patched hole in wall, nowhere to put multiple suitcases.. on top of an above average room rate , they chg $40.00 /day to park !! Extremely disappointed for a " date night " with wife

Specifically, Scott at the front desk and Maurice in the maintenance department were extraordinarily helpful. I won’t bore with details, but they both went above and beyond.

The heater in my first room sounded like a train. But Scott and Maurice very quickly and efficiently helped me move to a better room.

This hotel is located in center city. There’s many restaurants within walking distance. The property is extremely clean and staff is very friendly. The check in process was easy especially through bookings.com.

The only parking available is valet parking. Which is $30-$40. The televisions in the rooms are outdated and does not offer many of the streaming platforms such as Netflix etc.

Convenience to spectrum center. 7th floor pool and outdoor fireplace.

Only one elevator for 17 floors. I had to get 3 different key cards before it worked like it was supposed to. $40 parking fee per night.

The rooms were very clean, the staff were super nice and helpful, and it is very close to the stadium.

I loved everything!!

The room was wonderful and having the hotel right beside the spectrum center made our night so much easier since we were attending a concert.

Although the location was amazing and everything regarding the hotel itself was amazing, I think it was a bit pricy for one night but I do understand rates may have been higher due to the event and/or the fact that it was on a weekend.

Location. Room size. Cleanliness

A little pricey. Key needed to access elevator delayed every movement.

Location and courtesy of the staff

Missed some amenities at the room

Everything was clean and people were nice

We bought a drink at the hotel bar and it was put on our room tab. Just one drink each (2 drinks total) and it was 64 dollars. Pretty sure we got scammed.

I liked the location.

I love dogs, but my first evening l was trying to take a nap but a cross the hall there was two big dogs and they barked for hours so l was unable to take a nap. I was there 4 nights 2 of the nights the police was across the street from the hotel and on the side of the hotel at a parking l to different nights,

I like how clean everything was. The front desk staff made me feel welcomed as soon as I arrived by greeting me with a friendly smile and asking about my visit. I felt safe with having to have a key card to gain entry.

The only thing I would like to see different is more tv options like Netflix and music channels.

Location

Check in staff was much more rude than they have been in the past.

The staff were all kind and helpful! The bed was so comfortable!! View, location, cleanliness...all top notch! We will be back!

Location

The window was cracked and tape put over it. Very dangerous if you were to have small child playing around by it.

The room and entrance/ bar area

Small pool, and noisy A/C

Location

My wife got bed bugs bite all over her body during our stay on 8/9 2023 was in room 1305

More Variety is all I would add!! Food was good!

The breakfast was excellent, and the wings are on point. The drinks were very good, and the valet was very attentive when handling your vehicle.

Everything was great!! I wouldn’t recommend changing anything.

On one of the days our room was not cleaned until after 5pm even if we were out most of that day. Otherwise the rest of the service was great!

everything was good

nothing

friendly and helpful staff, large room, full kitchen in the room, Valet was excellent, and the full breakfast each morning.

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