Last week was my third time staying at Comfort Suites Research Park - University. The location is great because it is conveniently near Wal-Mart, Target, grocery stores, shopping centers, restaurants, etc. From my experience, the staff is always friendly and professional. The beds are very comfortable.

I was very upset to find out from the receptionist that, per policy, the housekeeping staff will only clean the rooms every 3 days (along with check-in and check-out, of course). The trash cans in the room were filled up, the bathroom needed cleaning, and the bedding needed to be changed. This is not acceptable. I'm not sure if the pandemic was the reason for the policy change, but it was never like that other times I stayed there in the past. Most of the breakfast was disgusting! The eggs and the sausage patties were bland. There was water (maybe from condensation) at the bottom of the egg tray to where I had to drain the eggs. The waffles, biscuits, and yogurt were really good. Basically, anything that doesn't require much cooking, if any at all, was good. Lastly, there were cigarette buds everywhere. Guests are allowed to smoke outside near the front entrance, but I kept stepping on buds by my car when I left the hotel. In my opinion, the piles of ashes and buds on top of the trash cans made the hotel look bad.

Nothing!

The parking lot at night you come out and smells like weed. The pool was broken. Get to the hallway of my room and there's like food or blood couldn't tell on the wall. In the room the piece where the toilet paper goes is all rusted. The bottom of the tub looked dirty. The microwave I wouldn't use it. The cabinets above the microwave were broken. All the furniture was beat up. The day before we left someone's car was broken into and then the night before we left someone tried to break into my car. Messed up my door lock. I will never I mean never go here again. My boys were even scared at some times. Just not a safe feeling place at all

My car got broken into and the staff didn’t care at all

The staff were not nice and friendly. The night stay was rude. She did not welcome me and she did not thank me. She did not want to talk and she did not smile. She took her sweet lil time coming to assist me when I first arrived. She does not value her job. She makes the hotel look bad because she was not courteous or professional.

It was close to the PNC Pavilion, where we were going to a concert. The beds were comfy.

The ice machine didn't work on the floor I stayed on. Only one elevator was working most of the time. Couldn't sleep because the smoke detector battery on the floor needed to be changed.

Breakfast was good didn't care for the location

When asking for clean towels the maid replied I could not have clean towels until the following day which was my check out day☹️

Bed bugs! Do not stay here unless you want these critters in your bed. They are DISGUSTING

The room smells moldy

the hotel was dirty, looked bit up and l almost had an asthma attack when l walked into the room. we cancelled immediately and went to another hotel. l ‘m waiting for my refund. the staff helped me cancel and said my money will be returned to my account within 3-5 business days.