Morning staff was good

Night staff was unprofessional... Sad

The vending machine took the money without giving the starburst

Initially when I checked in the front desk associate was helpful and accommodated an early check I which went smooth & very well with fast timing which was awesome being that I’m not from here.

We had a knock at our door and upon opening it an African American gentleman with an attitude stated he was trying to see what was going on due to noise I immediately shut the door and called front desk informed them she states with an attitude that it’s security because they got a noise complaint however the gentleman was not in uniform and then she also stated if someone knocks on my door that I need to open it and I corrected her stating for my safety being I wasn’t expecting any guest that I DID NOT have to and she gave me an attitude and hung up. If security was doing their job I understand however next time he should be in uniform and professional, not rude and aggressive!

convenient location

wish it offered a spa bathtub. & for 1 night a little pricey

Gen manager responded immediately the following morning to my complaint letter regarding inappropriate rude staff at check in.He further apologized and extended a 30% discount for the incident.

At registration check in, I questioned the rate that was quoted and employee "Raiven" screamed at me,throwing room keys and left the paperwork unfinished.A 2nd employee stepped up while "Raiven" continued screaming from the next room.

The breakfast is excellent. Mr. Mooney, the general manager, is a very kind man. He treats guest like we are guests in his home. We love him and his staff. Special shout out to Audra ...we love her too❤️

The attitude of the young African American concierge. She talked on her telephone during our transaction, have no eye contact, and didn't say thank you. Very nasty attitude.

Having a self cook to order waffle maker for breakfast along with hot eggs and sausage and toaster for makeing hot baggles. The dining room attendant kept the food areas clean, neat and filled.

Change the breakfast eggs and meats throughout the week (ie. soft boiled, o/easy, portugese sausage, ham, canadian bacon, breakfast potatoes, croissants, etc)

Location and value

Bedding felt like sand paper. Pillows felt old, not fluffy.

Good location nearby San Francisco. Decent breakfast and friendly staff.