No restaurant no breakfast. Had to park a block away and walk at check out had to phone a number and wait for a person to get a receipt.

nice vibe

Hoping for a Cafe inside

it was historic and very central to everything

Rooms were a bit small and the room I was given was very noise even though I asked not to be put in a noise room. I was told that all rooms are quite. Not true

smelled musty and gross looking. mattress and pillows were horrible. I did not stay here my second night it was so bad.

great historical property which was close to some of the historic attractions of Cheyenne.

the current marketing pictures do not reflect the current condition of the property such as the lobby. the fitness room is basically a storage of non functional equipment and this was a specific requirement we look for in our lodging selections and so was quite disappointed. significant tlc required to get the property up to a standard that this historic property deserves and was purported to be.

The nostalgia was incredible, My goodness this place dates back to 1911. What a historic landmark with a million percent potential to be one of the greatest establishments in existence. However changes need to be made to reach its potential. A restoration remodel is necessary and some state backing to establish this as a historical landmark, Hollywood should see this and after restoration use it in a historic movies dating back to 1911 era. If you haven’t been here you should at least once in your lifetime. If this were to be a main attraction for a visit to Cheyenne Wyoming then it needs a project management team to take it to its ultimate potential thus a destination for a bucket list for visitors from all over the world.

There is nothing I didn’t like. Plus the staff is phenomenal.

Nothing except front desk clerk that tried to help customers receive service.

Amenities and rooms not available or as advertised

Proximity to things we planned downtown. Quiet. Comfortable.

No bar or restaurant in hotel.

all the decor

the bed

All the vintage saddles and antiques.

Beautiful place, lots of history. Place was clean, staff friendly but didn't see many staff. Bed was comfy.

I chose the place because I was without a vehicle and it advertised a restaurant. Upon arrival the restaurant is closed, no staff to run it. While located in downtown area, not a lot of options for restaurants and none were open on Sunday.

Emailed properly about their false claim of restaurant and bar on site as advertised. No response. Requested partial refund due to lack of facilities. We.chose the facility because it was close to the venue we were visiting. Lack of restaurant and bar forced us to look elsewhere. Request Booking.com issue a partial refund for our stay. ABSOLUTELY HORRIBLE! Staff not friendly at ALL!

Stunning lobby! Loved that the histoy is readable. Staff is friendly and knowledgeable.

The bathroom is very small.

beautiful historic building right in the middle of downtown.

no designated parking. We had to park on the street and take care to move it every 2 hours.

Rate per night went up up by double. Tried to have a manager come help or call me back never tried! Girl in front was a robot that did not care. Was booked at $62.00 a night. Then told it was $78.00 upon checking in then it turned out to be $98.00 a night ???? No hot water, dirty Q tip on floor, mold in bathroom hair in drain , no restaurant, no bar, not friendly at all. great location but that is it Won’t be back !!

Hotel rate kept switching Cleaning of room, did not clean or room once No hot water No restaurant No bar Not friendly

The staff were wonderful, the building was incredible, and the price was terrific! Right in the center of town minutes away from the capital. Historic, friendly and delightful.

Parking was available for us because I am handicapped, but the parking for the hotel was remote.

never got to stay

within one hour of booking, hotel called us to cancel-no room!

The restaurant and bar was closed....there was no real parking. IT was a block away and the loading zone had cars parked there so it was impossible for me to unload. I cabncelld and hope I get my money back.

great location

I have been staying at the Plains hotel for trips for over 20 years. It is one of my favorites. but sadly, it is in decline. this trip, our room was not serviced for the entire 7 days we were there. When i asked for the coffee station to be restocked on the 3rd day. coffee packets were left outside of our door. no trash service, no cups, no towels, etc. on the 5th day the elevator quit working, we were on the 4th floor. on the 6th day the toilet and shower stopped. it saddens me to say that i may have stayed my last time at the Plains..