Sehr freundliches und hilfsbereites Personal 🤩

I will never return to the Ritz Carlton. They serve me powder egg for breakfast at $180. The butter was rotten. The pancakes tasted like they came out of the garbage and the staff were talking me.

Все было идеально! От заселения до выезда! Внимательный персонал, огромный номер, жили на клубном этаже с лаунжем. Ritz есть Ritz ❤️

Limpieza, instalaciones y trato del personal

The rooms, amenities and staff at front desk are lovely.

The length of time it took to get housekeeping to bring extra pillows. The terrible service in the lobby bar where we were grabbing a quick meal at 4pm before seeing Sting with the SF Symphony. Nothing came on. Time or in the proper order. The food & beverage manager did not help or make it right, but we were impressed by the assistant Food & Beverage Manager Carlos Gomez who saw what happened and how his boss did not handle things well. He sent a box of chocolates along with a hand written note apologizing for the bad experience. He represented the Ritz Carlton in the way we expect and respect. Kiddos to him. He did a much better job than the food & beverage manager. And the waiter was terrible. I’ve had him before and he’s been ok. We were not in during any Valentine’s rush and the place was empty.

The bar was great, the small wine tasting experience was great, Diva is very knowledgeable and a great host. The location is great just a few blocks from Market street, and the ferry building and right around the corner from China town. There is even a cable car stop.

The 37 parallel restaurant was only open for breakfast. We would have preferred to eat dinner there instead of the bar.

The professional staff, and the location

No WIFI thé restrictions about using the fridge

Awesome team. Mrs. Capili is an awesome team member. thank you. gorgeous property.

zero complains on our stay.