Club Lounge was great

Main Restaurant miserable

The staff was great

Room looked in need of a refresh. Club lounge food was not fresh or provide lots of options

N/A

HOTEL SIN TOLERANCIA A NIÑOS. NOS AMENAZARON EN SACARNOS, SI MIS HIJOS NO DEJABAN DE JUGAR EN LA DUCHA. ESTO SE ORIGINÓ POR POR UNA QUEJA QUE TUVIERON DE UN VECINO. QUEJA QUE NO APLICABA PORQUE ERAN LAS 8:30-9:00 PM PM FALTABA 1 HORA PARA EL QUIET TIME. EL GERENTE ME PIDIÓ “CONTROLARA “ A MIS HIJOS PORQUE A LA TERCERA NOS IBAMOS.

This property is great. On a scale of 1-10 it is an 11.

Nothing.

Great location

Booked a month in advance 3am when trying to use the shower is when I was told the water would be turned off from 11pm to 6am. After we got brown water

Beautiful views , great location

Overall the hotel was just OK. You sort of always put The Ritz in this category of untouchable, but I think when your expectations are always so high, you're bound to be disappointed. The hotel is in need of a facelift. Spent the weekend there for LDW - and it wasn't as relaxing as we thought it would be. The pool was really only peaceful from 8-11 and then a DJ came and the music was intolerable. Another disappointment was that the elevator was broken allowing you to have beach access from the pool level. The valet service was the most consistent on the property.

Was there celebrating a birthday and confirmed prior that there would be something celebratory.. I had to remind them and it was still late.

Excellent service

Walkway to the beach was closed.