We had an issue with the payment and the manager was not helpful or understanding. Rooms were outdated. They don't know how booking.com works and charged us twice. Their email in the booking.com system is not updated. Breakfast area was small, we had difficulty finding seats.

Very friendly helpful staff

Rooms can use an uplift.. breakfast was very basic compared to other locations

The breakfast was good. The location is a little out of the way, but they have a free airport shuttle and a reasonable shuttle to downtown. The rooms were comfortable and the staff were helpful.

the stuff are horrible

Was good

Nothing

1. Broken standing lamp that kept falling if it wasn't leaning against the curtains. 2. Floor in bathroom was sticky. 3. Elevator was broken and no one offered to help with the luggage even though we were on the 3rd floor.

Location too far to walk to town’s attractions. Breakfast not too good.

The beds were very comfortable and the rooms quiet. The whole hotel was very clean and up to date.

The staff was not good. We were promised to have the shuttle pick us up and when we called, the lady at the front desk said you better call an uber or taxi we won't pick you up. No apologies or regret. She was rather rude. When I explained to her that I had talked directly to the hotel and arranged for a pickup she said call an Uber or Taxi. She kept referring to me as a sir and I corrected her 7 times before I got loud and said I am a Woman not a Man, A female not Male. then she still preceded to call me sir. I then reported her to the manager and showed him the email confirming they would pick us up at the train station and take us to the Airport, and his response was they should not have sent me that email. They only pick up from the train station if you book with Alaska Tour and Travel. He was nicer. Don't ask for a reference to eat at night because the same lady at the front desk sent me and my 17 year old granddaughter to a taco place that was also a dive bar. My granddaughter could not have entered because she was not 21. Customer service here is terrible.