The power charger did not work in the room. Called twice before having to leave for reservations somewhere and was told engineering would enter to fix while we were out. Unfortunately that did not happen. They extended us a $50 credit and walked me to the gift shop to purchase a charging block.

The hotel garden is really lovely and the hotel common areas are beautiful. It was nice to be able to walk to the local restaurants from the hotel.

The TV remote was missing from my room and not enough pillows on the bed.

I like the Lakeview the room service was good but I got expensive after taxes and a service fee and a tip The room needs a deep cleaning like move the furniture and dust and vacuum everything.

It was raining all weekend so I couldn't go to the pool I think this resort needs an indoor pool that would be top notch.

Nice view . Bathroom was spectacular

Ice machine didn't work. Asked for someone to call me about a possible basket in the room for a birthday surprise and never got a call just a generic auto response. Also the rate was very high.

The view was beautiful

Upon arriving to the property they had a 3 gr delay for housekeeping due to one of the washers being down. We weren’t able to access a room until about 11pm. That’s was frustrating especially when you have small children with you that need to go to bed. The only option we were given was a $50 meal credit. Aside from this, the property was nice.

location

The staff is fantastic. room service order taker didn’t listen to what I ordered but the servers were excellent

off the strip quiet

I did get a room that had a lakeside view, and it was a nice quite space that I got to enjoy. The staff was very friendly and helpful with every interaction that I had.

I asked for a lakeside view and was expecting to get the eastern part of Lake las Vegas from my room. Instead, I got the west end, which was a little more disappointing but still technically a lakeside view. Also the walk to the room from the parking garage was almost 10 minutes with how far it was. Even from the lobby, it was still a significant distance to travel with luggage. There should be a preference to which side of the lake you want to see.

super nice place , really good staff and friendly!

The property was in a beautiful location and the decor was very vintage and pretty.

The property has severe plumbing issues. The toilet did not work in the room so we had someone come up and fix it while we went out for a couple of hours. When we returned the toilet was functioning however in the middle of the night the shower started running and wouldn’t turn off for about an hour. When we went to take showers in the morning there was not hot water. We went down and had practice and went for a walk. The resort called to let us know she was upgrading our room as they were not able to fix the hot water. We stopped at the desk to have our keys switched for the 3rd time (the door lock wasn’t working either) and she said the other room wasn’t ready and they would call us when it was. After an hour we decided to leave and stopped at the desk and the nice lady that had been helping us said the other person was wrong and the room has been ready. The upgraded room was beautiful however the toilet would run loudly every 20 minutes.

Excellent

Location was Beautiful, the hotel was nice.

grounds were nice

Great quiet location away from traffic and crowds.

Better shops in the village. Complimentary coffee in the lobby.

it was very clean & everyone was friendly. we only stayed for one night & we’re unable to enjoy all the beautiful scenery, shops & restaurants. It was New Years Eve they told us that the Fireworks show started @ 9:00pm. we missed out because we already had plans. Maybe next year we may stay & enjoy all the activities.

Everything was excellent

too far from the strip noisy poor breakfast poor cleaning