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Nothing went well. No towels. Unable to park car and charge to the room. No room service.

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The hotel is nice but the AC didn’t work and the room Was an oven

The AC didn’t work, I didn’t sleep for 3 days…

The room was spacious, but not very modern in terms of amenities. It was obvious it was an apart-hotel before being taken over by the W and many remnants of it are still present (e.g. - the ventilation system over where the stove/hob used to be). Otherwise, it is a nice location within walking distance of restaurants and other social venues.

The rooms are somewhat outdated, and the bathroom was very very dark (not in a sensual way, but in a way that says "we need more light in here").

Facilities

Service in the bar

Big comfortable room, clean.

Requested cot in room, and had an acknowledgement one would be provided in room, but none was - although one was then provided it was not ideal when arriving late with an infant, and the member of staff dropping it off did not bother to assist with assembly. No kettle in room

nice pool and spa

very small rooms very impersonal you feel you are just a number

location

noisy outside and inside. anyone talking in the hall can be heard loudly in the room. access to the gym and spa was not easy for anyone with any kind of disability. Food was very price and now good. we told the waiter we did not like the truffle fries and he charged us another $9 for another side order of fries.

pool is amazing!

not clean to say the least. staff is very unpleasant and unresponsive.

The staff were good and the services from outside were terrible such as taxis etc for such a name it can be improved

The service was not great