localização

custo alto para pouca atenção dos funcionários e manutenção dos itens como balança, máquina de lavar,… não estava em dia.

The service is the only reason to even consider staying here - specifically the front desk and housekeeping teams.

The spa appointments were 20+ minutes late and when speaking to the masseuse was told that there was no way they could have accommodated our original appt time. Spa indicated they would give us a discount due to the wait, but none was given. This was a continuation of the lies that we faced. The pool bar staff member indicated we would get a discount on the whole bill if we paid by card versus putting it on the room and instead only got a discount on 1 drink. Don’t promise if you are unable to deliver. Also be wary of the valet, they tell you it’s cheaper to pay them then put it on the room, but expect you to pay for the whole stay upfront, including sending money via Zelle/venmo to the individual valet instead of the company itself. We still got a charge to the room even after paying the valet directly. Always check your bill before checking out. Further, cleanliness is not a high priority. All 3 rooms we had during our 3 night/4 stay were only okay in terms of cleanliness with smoke smells in the first and wet dog in the second. The counters and tables did not appear to be cleaned regularly.

Location

The hotel was more of and an excellent aparthotel than a luxury hotel

The rooms were huge and spacious. Nice vibe, clean rooms. I would stay again.

The concierge was slow. I had to call twice for towels and tooth brushes. Everything I requested took 30 minutes to an hour to get. Also, the beds didn’t have a bottom sheet on it.

The location only was good

The staff was so bad especially front disk lady called rejena I think iam not sure of her name she was not good at all ..she should not be in the front desk reception

I have lived in Miami my entire life and had never staying on Brickell. I chose the SLS Lux based on it's location close to a project I was working on as well as American Express points. We loved the location, the style of the hotel, the rooms, the comfortable beds.... the mini bar had so many great options, the fact that we had a washer/dryer was a bonus!

Valet was a mess, but I know that's separate from the hotel. They always seemed confused and sometimes I would get a link and another time only a ticket. $50 IS WAY TOO EXPENSIVE

staff. pool. location

filthy gym

clean and well run

lack of amenities . no towels at pool every day