What I did like was the jets in the bathtub but besides that I think the stay was uncomfortable

Finding blood on a pillow I had been laying my head on and on the sheets. The front desk had sent a maintenance man out to take a look but he was absolutely rude the entire time. I did not feel comfortable after that and was ready to ask for a refund.

loved pulling up to room in back ….. very private , peaceful.

not outdoor hot tub in use

They are very clean and the staff is very friendly. Over all it’s been great place to stay at.

easy to access my room

nothing

it is easy to get to

to close to the freeway

They had granola bars and coffee for breakfast. Seriously lame and I don't think they should be allowed to advertise that as a breakfast

The paint was peeling in the bathroom, it was old and smelly in the room

Location was good to me, quiet. Clean room.

Was extremely disappointed as there were a misleading advertising about BREAKFAST INCLUDED. There isn’t any breakfast, only cereal bar, coffee and juice. I would consider it as a complimentary coffee or not even that. I had to stay 16 days at the hotel and only choose that one because of the “breakfast included” as it would have helped a lot having a breakfast before going to work. Very disappointed! DO NOT GO IF YOU REALLY WANT A BREAKFAST.

price, service, quiet

small room

Water did not get hot enough to dhower

Bed was comfortable. Heat/ cooling worked well.

Breakfast promised. Consisted of orange juice, tea/ coffee and granola bars. No sweet rolls, yoghurt, etc. That is NOT a breakfast! Wrapped cup in room had a dried up dead fly in it! Had to ask for a coffee maker, but it was broken when I tried to use it. Water ran all over when I tried to fill,it, following the directions. Again traffic noise all night long. Management and desk person not particularly pleasant to deal with.

quiet and spacious

weird smell in the room, small beds, not queen but double beds

No breakfast The room was comfortable and the location was good. Very convenient

Our initial room assignment was in the back section where the rooms are smaller, including the bathroom. We stayed here before and had a much better room so we asked for a change which we got. The first room was also next to a noisy group of workmen who were playing loud music, shouting back and forth to each other and working with a chemical that smelled bad. This room was totally unacceptable. The second room was much better. Also, this hotel, plus most of the hotels now, are taking advantage of those of us who travel with pets. The pet fees are getting to be outrageous! Most pets are good travelers and most pet owners are responsible and can be counted on to pay for damages to a property. Fees that hike up a night’s stay by half again what you originally paid are unfair and excessive. Seems the hotels have discovered a way to get more money out of patrons who don’t want to leave their pets at home. We have two small dogs who cost us $70 more for the one night we spent at this hotel.

close to downtown Novato

needs updating. having the sliding doors open to shared balcony with all the rooms seemed unsafe. the maids did not leave the towels that were hung up but kept changing them - what’s the point of their policy to “save energy and water”?

We had a late evening arrival and I really appreciated that my request for the room location were honored. Very helpful young man at the front desk. Quiet room (requested a room on the back side of the hotel which did not face Hwy 101) and in a safe location.

The bed was too hard (for me) and fine (for the hubby).

location

room smelled but was late unable to get other accommodations advertise breakfast breakfast room closed coffee and a peanut bar is not breakfast they had plates out but that’s it i requested a refund poor management I asked about breakfast they just took my name and have manager call me liars no call

Haha! We booked thinking there was breakfast. See below!

There was NO breakfast….just granola bars near the coffee maker in lobby. AC not working. Refrigerator unplugged.