Everything was exceptional quality! Dishes, furniture, beds, all amenities I need it and then some including an ironing board extra linens and the best part was free LAUNDRY FACILITIES just outside your door... Incredibly efficient and oh so nice staff to work with, I will definitely be staying here again!

No pool or spa due to the season...

Nobody knows the WIFI password.. no live office and front desk to handle guests needs. Worst mattress ever for Queen bed and sofa bed. Bed side light lamp holder was Brocken safety problem. No activity such as Tenise court /basketball and gym .

Balcony /safe location /parking/unit access/door code/

The actual facility

Noisy neighbors and no staff

We came across a facility maintenance worker that helped us easily locate our unit. He apparently was working on the adjoining unit. However, from the moment we arrived, there was no noise coming from that unit. The entire property was absolutely quiet.

Because of our travels, we were exhausted and slept in, both mornings...it would have been nice to get up early and walk around the beautiful winter wonderland....Perhaps if North Bay at Lake Arrowhead could find a way to give guests' an addition 1-2 hours a day, that would be tremendous....Then again, they would be booked solid, and we couldn't come back...

location is good- just far enough from town to be serene and quiet, yet a 5 minute drive to the village and about 25 to Big Bear. it's very private.

needs more electrical outlets /. usb ports. one of the lamps didn't work. other than that, it was fine.

location, size, fireplace, balcony

not a full kitchenette, a larger microwave would be nice or even a toaster oven. maybe a keurig or some upgrades. very old furniture. also vents need to be cleaned

Vey clean, beautiful abd peaceful place. The view of the balcony was in the middle of the forest we loved it.

good location.

trees need to be trimmed around the buildings so the branches don’t rub against the building keeping you awake

Love this place! Always feels like home. Very clean and nice!

Check in is at 4pm and the pool and all amenities close at 5pm!!! That is not ok. We stay here often and the bed this time was soooo hard and uncomfortable. We tried to sleep on the couch the second night because our backs were killing us but they were too small to fit. The bed was HUGE, looked great and was clean but just too hard, we got no sleep for the two days.

Very clean, convenient, nice viet and everything was old but working.

Deserve a remodeling, a timestamp for the 80's.

Very helpful and accommodating. Beautiful property and safe.

I wish we could have stayed longer!

The kids loved the clubhouse and the staff were super nice!

The bed was a little on the hard side.

everything

location

The sofa sleeper is very very old & broken & needs to be replaced

We did a late check in and the instructions were very clear and the staff was helpful. The location was pretty. The room was well stocked with towels and supplies. They also had dishes and some supplies.

The rooms are comfy but dated.

Beautiful location

no BBQ area in outside the rooms